Sleep Number Bed Reviews – What You Need To Know

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Sleep Number may be best known for its adjustable air beds, which are built in a way that either automatically adjusts to meet your needs (360®  Smart Beds) or allows you to change the firmness and support of the bed with the touch of a button (Value Beds).

The beds tend to be popular with couples because they can be made with dual air chambers, so each person can adjust to their preferred setting without compromising.

What else do you need to know about Sleep Number beds and how will you pick the best one for you? Don’t worry, we’ve got you covered with everything you need to know about Sleep Number, including who makes the beds, what special sizes, features, and options they offer. Don’t forget that in-home trial period and warranty, too.

Who Makes Sleep Number Beds?

Sleep Number beds are made by Select Comfort Corporation (Select Comfort), which is a public company. They design, manufacture, market, and distribute beds, proprietary beds, and other sleep-related accessory products and are headquartered in Minneapolis, Minnesota.

Select Comfort was founded by Robert Walker and JoAnn Walker in 1987. Today, the company has around 3,700+ employees and was listed as the 87th best Small Company in America by Forbes.

Select Comfort has two manufacturing plants – one in Irmo, South Carolina and the other in Salt Lake City, Utah – which distribute products in the United States and Canada.

What The Numbers Mean

Sleep Number is all about beds, but in case it wasn’t obvious, they’re also all about numbers.

Your Sleep Number number (also called your Sleep Number setting) corresponds to your ideal firmness and support. Numbers range from 0 to 100 and the higher your number, the more air/firmer your Sleep Number bed will be.

Likewise, the lower your Sleep Number, the less air will be in your air chamber and the softer your bed will be.

Sleep Numbers are super personal and can change. If you determine what you think your setting is in the store and go home and don’t like it, there is no reason you can’t adjust your number till you find what suits you best.

The Most Popular Sleep Number?

The most popular Sleep Number is in the 35-40 range. When I asked a representative why this is range is so popular, I was told: Sleep Number is really based on personal preference and what is most comfortable for each person, the 35-45 range gives great support and pressure relief for most.

Sleep Number also told us that, in terms of models, some common options are the C2 for the price point, P5 for the best value, and I8 for best comfort and the added cooling.

How Do I Find My Sleep Number?

Your Sleep Number can be determined either before or after purchasing a Sleep Number bed. It will really all come down to what feels “right” to you.

If you want to know your number before purchasing a mattress, you can visit your closest Sleep Number store and have a sales representative walk you through the process. At the store, you will rest on a Sleep Number bed and they will inflate/deflate the floor model till you find a comfortable spot.

After you purchase your Sleep Number bed and it’s delivered and set up, you can use the remote it comes with to start finding your Sleep Number. Instructions are provided Sleep Number’s website; some of the steps include asking you to lie in your “waking up” sleep position and letting the mattress to go from soft to firm and back from firm to soft. This way can identify which firmness level is best for you.

To read more about how to find your Sleep Number, click here.

Bed Construction

Enough about numbers, let’s talk about what’s actually in a Sleep Number bed.

Air Chambers

All Sleep Number mattresses come with one or two air chambers. These air chamber(s) use a pump to bring in air that will inflate or deflate the chamber based on your Sleep Number setting. Sleep Number calls this feature “DualAir technology.”

The higher the number (it goes up to 100) the firmer your mattress will be. When you have two air chambers, each person can adjust the amount of air in their air chamber based on their personal preference.

The S1 and S3 value beds will come with a single remote and the 360 smart beds (the rest of the options) will just adjust to your needs automatically and do not come with remotes.

Air chambers make up the base of all Sleep Number models except for the Innovation Series beds, that feature 1” or 2” foam base pads. These pads are used to add height and support, according to Sleep Number Customer Service representatives.

Comfort Foam

All Sleep Number mattresses come with at least one layer of comfort foam that rests above the air chamber(s) and below the mattress top.

Sleep Number offers a variety of different comfort foam layers in a range of densities and thicknesses from 2” inches thick to 7” inches thick.

The higher the series, the more cushion/thicker layer each mattress will have. For example, the C2 model will be the firmest (with a 2″ foam layer) while the I-10 model will have the most cushion (7” layer).

360®  Smart Beds – Responsive Air Technology

These beds have technology built into the mattress construction that senses your every moment, from heart rate and breathing and then automatically changes your firmness, comfort, and support using the brand’s “responsive air technology” feature.

Sleep Number Series/Model Breakdown

Sleep Number offers two types of beds:

  • 360®  Smart Beds
  • Value Beds

The 360®  Smart Beds are organized into three categories: Classic, Performance, and Innovation.

Each series essentially builds off the other. The Classic Series beds, the C2, and C4, offer the most standard options while the Innovation Series has the largest, thickest layers and most added features.

Classic Series:

The Classic series models are the most basic mattresses. They will have the firmest feel to them because there is the least amount of layers between the air chamber and your mattress top.

DualAir ™ AdjustabilityYesYes
Profile Height8"9"
Comfort Layer Thickness2"3"
Responsive Air TechnologyYesYes
SleepIQ Technology IncludedYesYes
Pressure Relief LayerNoNo
Temperature BalancingNoNo
Queen Price$999.99$1,699.99

Performance Series:

The Performance series offers enhanced pressure relief comfort layers. The most popular model, the P5, is a Performance Series bed known for its great balance of firmness and contoured cushion.

DualAir ™ AdjustabilityYesYes
Profile Height10"11"
Comfort Layer Thickness4"5"
Responsive Air TechnologyYesYes
SleepIQ Technology IncludedYesYes
Pressure Relief LayerYesYes
Temperature BalancingNoNo
Queen Price$2,399.99$2,899.99

Innovation Series:

Innovation series the top of the line temperature balancing material built into the covers. This feature is supposed to absorb excess heat and release it as you get cool, until you find that perfect balance.

DualAir ™ AdjustabilityYesYesYesYes
Profile Height11"12"13"12"
Comfort Layer Thickness5"6"7"6"
Responsive Air TechnologyYesYesYesYes
SleepIQ Technology IncludedYesYesYesYes
Pressure Relief LayerYesYesYesYes
Temperature RegulatingYesYesYesYes
Queen Price$3,599.99$3,599.99$5,099.99$4,999.99

Value Beds:

Sleep Number’s Value Beds are the only ones that don’t come with sensors that will automatically adjust the firmness, comfort, and support. The Value Beds can be adjusted with a single remote.

They include a 1.5″ inch comfort layer and five zones that contour to your body to help reduce uncomfortable pressure points. Value Beds are shipped directly to your door.

DualAir ™ AdjustabilityYesYes
Profile Height10"11"
Pillow TopPlushEuropean
Responsive Air TechnologyNoNo
SleepIQ Technology IncludedYesYes
Comfort Layer1.5"1.5"
Temperature BalancingNoNo
Queen Price$899.99$1,499.99


While sizes vary depending on the model, most Sleep Number beds come in standard sizes that will fit most traditional frames and box springs:

Twin38” x 75"
Twin Long38” x 80”
Full54” x 75”
Double54” x 75” (same as Full)
Queen60” x 80”
King76” x 80”
California King72” x 84”

Sleep Number beds also come in some unique and specialized sizes: Split King and FlexTop King (and Cal King)

Split King76” x 80”split all the way to the foot of the bed
FlexTop King76” x 80”split only at the head of the bed
FlexTop California King72” x 84”split only at the head of the bed

The Split and FlexTop mattresses are best paired with a FlexFit Adjustable Base. For example, with a Split King you can raise/lower just the head and feet of your side of the bed. If your partner is snoring, you could raise the head of just their side with a FlexTop.

Modular & Adjustable Bases

Since Sleep Number is all about individualized comfort, it is not surprising that they also make different types of bases for your mattress.

Sleep Number makes one modular base and three different adjustable bases for their mattresses: FlexFit 1, FlexFit 2 and FlexFit 3.

Note: You do not have to use Sleep Number’s modular or adjustable bases with your Sleep Number mattress. You need to have a flat and sturdy surface for your mattress or you may potentially void your warranty.

Related: Best Mattresses Overall

Modular & Adjustable Base Descriptions

Modular Base:

This modular bed base is a standard base that is designed to be both sturdy and durable. Sleep Number says it will last 20 years or more and prevent sagging in your mattress. It is also easy to get through narrow spaces and set up in smaller rooms so it could be ideal for apartment living.

FlexFit 1:

Raises the head of your bed; one remote will let you elevate the bed and adjust your Sleep Number in the same device.

FlexFit 2:

The most popular FlexFit Base. It raises the head of your bed like the FlexFit 1 and offers the following additional features:

  • A “Zero Gravity” option that raises the head and foot in a way that leaves you feeling weightless
  • Partner Snore™ technology allows one partner to raise the other partner’s head (Available with Split King, Split California King and FlexTop® King beds.)
  • Timer feature changes the raised part of your bed at a certain time in an effort to shift you into a different position at a designated time.
FlexFit 3:

Includes all of the features in FlexFit 2 and the following features:

  • Turn on a soft light under the bed and control your nightstand lamps with one button
  • Massage soothes tired muscles and leaves you feeling rejuvenated

The FlexFit bases also come in two types: Silhouette and Traditional. Here is the description I got from a representative: The silhouette is an optional upholstered surround for our FlexFit adjustable bases. The Traditional option does not include the upholstered frame, and you will be able to see the legs underneath like a regular frame. If you choose the Traditional option, we recommend purchasing our Smart™ Skirt Bed Skirt.

***From Sleep Number: The FlexFit™ adjustable base is not covered under our 100-Night In-Home Trial and is non-returnable. Delivery and setup outside the standard Comfort Service. When purchasing online, you must select the Home Delivery option. Standard UPS shipping is not available for adjustable bases.***

SleepIQ Technology

SleepIQ Technology senses how you sleep and provides data that lets you make modifications to optimize your night’s sleep. It can let you know what your best sleep hours are and help you find your Sleep Number setting.

It also connects to a number of health and wellness apps*, including:

  • Fitbit
  • MapMyFitness
  • Apple Health
  • Microsoft Health
  • Nest

*This list was provided by a Customer Service representative and is subject to change.

Only some models come with SleepIQ Technology included in the mattress, but the technology is available to be added to any Sleep Number bed.

How To Choose The Right Model

There are several resources and ways to decide which mattress (and/or base) is right for you.


Sleep Number’s website offers details, photos, FAQ’s, and images of each Sleep Number bed. They let you compare models across series and have a Live Chat feature that should answer virtually any question. You can also get a quote or make a purchase online and through the Live Chat feature.


Sleep Number sells their beds in Sleep Number stores nationwide. Sleep Number Customer Service was unable to tell me exactly how many stores there are but estimated somewhere near 400.

Sleep Number stores can be found across the country, including Alaska and Hawaii. There are no international stores at the moment.

A sales representative at the store can help you find your Sleep Number and guide you towards the right model for you. They have a variety of beds out and available for testing if you want to feel one before you make a purchase.

Beds come with a 30 or 100 night trial period plus a 25-year limited warranty.

Who Might Want A Sleep Number?

  • People who like air beds- First and foremost, the core of the Sleep Number bed is the adjustable air mattress. If you have had positive experiences with air beds, you will probably like what Sleep Number has to offer – especially with all of its adjustable features.

  • Couples who sleep differently– If you like a firmer mattress and your partner prefers more cushion, you may like Sleep Number beds. Most beds can be made with dual air chambers that allow each person to decide how firm their side of the bed will be. Some models – like the I-10 – even have comfort layers that can be adjusted on each side.
  • People with physical injuries or medical conditions– Whether it’s a bad back, occasional heartburn or recovery from an accident, Sleep Number’s adjustable mattress, and FlexFit bases allow people to get comfortable easily and then re-adjust when they’re back to normal.

  • People who want options and flexibility– Individualized comfort is the name of Sleep Number’s game, so it’s no surprise that people who want to be able to change things up on a nightly basis will like these models. You can adjust the firmness, pick a model whose layers fit your needs – some can even help you sleep cool – and you can add a FlexFit base for even more sleeping options.

Who Might Not Want A Sleep Number?

  • People who love memory foam– Depending on what is available, there are one – possibly two – Sleep Number models that offer a comfort layer made with memory foam. If you know you love memory foam you will be limited on Sleep Number beds, which are – at their core – adjustable air beds.

  • Couples who like to sleep close together– One of the biggest complaints from couples is that a sagging/division is created in between the dual air chambers on the bed. Couples who like to sleep close or cuddle in the center of the bed feel as those they are sinking into the middle of the bed.

  • People who do not want to deal with technology– If you want a simple tech-free bed, Sleep Number may not be for you. Sleep Number’s 360 Smart Beds will adjust to your needs automatically and the Value Beds will need a remote for adjustments. The remote will signal a pump to inflate/deflate air into the air chamber(s) in your mattress to adjust firmness. If you want insight into your sleep habits, you would need to utilize your SleepIQ technology, which can be connected to other apps you may have.
  • People on a tight budget– Of the 10 models currently available at Sleep Number, only two are available for under $1,000 at a Queen size (at full price). This is the C-2 360 Smart Bed and the S-1 Value Bed. Those wanting additional comfort layers, cooling features and maybe a specialized FlexFit base will need to be ready to spend upwards of $5,000 for a Queen bed with added comfort features.

Common Praise

  • Couples love being able to personalize the firmness of their side of the bed. The dual air chambers available on most models (and depending on size) means that someone who prefers a firmer bed doesn’t have to compromise with a partner who likes more cushion.  If one person likes to sleep on their side and another doesn’t, they have a great solution here.
  • People with back problems or medical issues that require them to sit up at different points love the flexibility of Sleep Number beds. They can adjust the firmness of their bed for a couple of nights if needed and can raise/lower the head of their bed with a FlexFit Adjustable Base depending on their current needs.
  • There was heavy praise for the longevity and durability of the Sleep Number bed. People came back to Sleep Number’s site to say they’ve had their bed for 10+ years and they are still comfortable. Of course, not everyone was able to stay comfortable in their bed for a decade without experiencing issues, but people tended to have their Sleep Number bed for a long time.

Common Complaints

  • As with all products, some people just did not find their Sleep Number bed comfortable. These types of reviews are common and typically all come down to personal preference. If you are unsure about investing in a Sleep Number bed, go to a store and try one in person to see what you think.
  • People reported being frustrated with the limitations attached to Sleep Number’s 100 Night Trial Policy and their 25 Year Limited Warranty. People complained that they purchased an adjustable base without knowing that it wasn’t a part of the trial and couldn’t be returned. People were also upset that they had to pay a portion of the cost to fix their Sleep Number bed after the first two years of their 25-year limited warranty. It would be worth reading both the policy and warranty in full before making a purchase.
  • One popular complaint was a sagging or slight valley created in the mattress between the two air chambers. This seemed to be a bigger complaint about models that had thicker comfort foam layers. Couples expressed disappointment in not being able to cuddle in the middle of their bed without feeling like they were falling/sliding into the center.

100 Night In-Home Trial Period

Sleep Number allows you to take your Sleep Number mattress home to try it out for a certain period of time and under certain conditions. This is sometimes referred to as the “100- Night In-Home Trial” or the “In-Home Trial Policy.”

Here are the basic conditions of the trial period. Be sure to read Sleep Number’s policy in full on their website

  • Sleep Number® beds and DualTemp™ layers are covered by an In-Home Trial Period that begins the day your new Sleep Number bed or layer arrives.
  • The In-Home Trial Period for all Sleep Number mattresses is 100 nights. It can take about 30 days for your body to adjust to a new mattress, and we are confident that by the end of that 30 days you will have found your ideal Sleep Number setting and be well on your way to better sleep.
  • If, however, after sleeping on your new mattress for a full 30 nights, you are not completely satisfied, contact us before the end of the 100 night In-Home Trial Period to arrange for the return of your Sleep Number bed or layer.
  • For DualTemp Layer purchases, the In-Home Trial Period is 30 nights. If you are not completely satisfied with your new DualTemp Layer, contact us before the expiration of the 30 night In-Home Trial Period to arrange for its return.
  • The FlexFit™ adjustable base is not covered under our 100-Night In-Home Trial and is non-returnable.

Core Line 25 Year Limited Warranty

Sleep Number®’s “Core Line” of mattresses: C2, C4, P5, P6, I7, I8, and I10 models and Sleep Number® modular bases purchased after May 1, 2017,  are covered in the 25-year limited warranty. 

It is highly recommended that you read the full warranty policy on the website. There are some important insights and we’ve listed a couple here:

  • Sleep Number will essentially cover the cost of a manufacturing or product defect in full for the first two years of the warranty.
  • There are several things you can do to void your warranty. Some of these include staining/damaging your mattress with liquids or fluids, ripping off the legal tag, opening the remote and forgetting to keep your original receipt (to name a few).
  • After the first two years, you are responsible for a portion of the price needed for any repairs or replacements to your mattress or base.

360 Smart Bed® 25 Year Limited Warranty

This warranty includes all Sleep Number 360™ smart bed mattresses (our “Smart Beds”) and Sleep Number 360™ smart bed integrated bases and frames purchased after January 1, 2017. 

Once again, we suggest that you read the full warranty policy on the website. There are some key notes:

  • Sleep Number will essentially cover the cost of a manufacturing or product defect in full for the first two years of the warranty.
  • There are several things you can do to void your warranty. Some of these include tampering with the Firmness Control system or remotes, staining/damaging your mattress with liquids or fluids, ripping off the legal tag, opening the remote and forget to keep your original receipt (to name a few).
  • After the first two years, you are responsible for a portion of the price needed for any repairs or replacements to your mattress or base.

Here are more details on Sleep Number’s warranties.

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Katie Golde

Katie manages the day to day operations of the Mattress Clarity news site and reviews sleep products in addition to writing and editing sleep news.She hails from Austin, where she lives with her growing family. She has a master’s degree in Journalism from Northwestern University and has a background in health and science content. Her work can be found in print and online publications like Discover Magazine, USA Today and The Huffington Post.

108 thoughts on “Sleep Number Bed Reviews – What You Need To Know”

  1. I had owned a Select Comfort mattress for more than a decade and loved it until it started to sag in the middle, even with the selection set to 100. I replaced it with a Sleep Number bed. Notice the change in names. What I was unaware of, was that the company had changed ownership and had also changed its product. The Sleep Number I7 bed felt good at the store, with no other brands of mattresses to compare it to, but it didn’t compare to my original Select Comfort after delivery. For almost 3 years, I’ve endured restless and low-quality sleep due to lack of inherent support and the fact that the full mattress was shorter than a real full mattress. Even the full of my sofa bed is longer. . Finally, I decided to unload the I7 and buy a real mattress. I’ve been sleeping on the sofa bed until my MagnaFlex arrives, but am still getting an improved night’s sleep compared to that awful I7. Go to a real mattress store that offers a wide selection of brands and really try them out. Find the best option. Now, recall how that option felt when you visit and try air beds at Sleep Number. I guarantee that there will be zero comparison. All of their models are overpriced air mattresses. Now you know. Wishing you all deep REM sleep and pleasant dreams!



  4. I just bought a SNB with rave reviews from my neighbors and for a 3800.00 bed I am so frustrated and extremely disappointed. Remote doesn’t work my back is killing me and so I’m no longer sleeping in the bed Thank goodness I have an extra bedroom. But now I have to wait almost 30 days to return the bed. Unbelievable. Customer service is aweful. Cannot tell you how many different answers I get each time I call. The sales girl in store was not at all informative about the do’s and dont’s of buying this bed. I’m now stuck with a $1,100.00 adjustable base I cannot return. I should of been told this before I bought it. With this bed you will either love it or Hate it

  5. I’ve noticed Katie Golde is no longer responding. I’m guessing this is also a part of bad customer service. All that money spent to fix something you paid a lot of money for with a Warranty full of loopholes and lies. So glad I’ve read before making the purchase.

    • I’m so glad I read these responses. I was going to purchase a bed this evening. Not only is it important to have a quality product, but customer service is equally important.

  6. bought split king 360 1/27/18. Hasn’t been right since day 1. Right side won’t hold inflation. Service came 3 times so far:
    1st – changed air pump – didn’t help
    2nd – changed hoses to air chamber – didn’t help
    3rd – they said the hose was loose on the pump – didn’t help

    they charged me $200.00 for each service call. I called a 4th time they agreed to wave the service charge to come out this Friday 4/5 to replace the air chamber on right side. It better work, as I was told I do not qualify for a trade in.
    This bed is a nightmare and I would never recommend Sleep Number to anyone.

  7. We bought at split king 360, 1/27/18.
    the sales person said the bed will come apart making changing sheet easier. This was important to me b/c I am 5′ 1″, this is not true, it does not come apart and changing bedding is an aerobic workout for me. She lied right to my face!!!!
    It has been a nightmare and not been right since day one. Right side does not hold inflation. I called sleep number service 4 times and this is how it has gone so far…the issue is not solved yet.
    1st time – they changed the tubes to the air chamber…didn’t work
    2nd time -they changed the air pump…didn’t work
    3rd time- tech said the hose was loose on the pump so he tightened it…didn’t help
    4th time – the are coming Friday to replace the air chamber on right side. BETTER
    help!!! I was told I cannot trade in for another.
    Now to be fair, my husband was away a few days and I slept on his side and I felt fine in the morning. So I remain hopeful b/c we are stuck with this bed.

    • I absolutely hate our split king. It is a nightmare to make up and my husband’s side is about an inch higher than my side. There is a ridge down the middle that just drives me crazy. I wish a thousand times that we had not bought this bed. We have had it about 6 months and we are probably stick with it. What a bad investment.

    Trouble with our 360 King from day one. Wrong parts shipped to our house for set up. They hauled away our current bed before they realized this. Waited 3-4 days for proper parts.
    Now about a year later one of the Air Chambers started leaking air , completely deflated in the morning. Under Warranty , BUT no service tech available to install for 12 days. Air Chamber showed up we put in our self.
    Paid $ 7000.00 for this.. Horrible Customer Service ! BUYER BEWARE DO NOT PURCHASE FROM SLEEP NUMBER !!

    • I’m right there with you. we’ve had our Split King for 15 months and it has been a nightmare. The right side does not hold inflation, I called service 4 times.
      1st time they replaced the pump….didn’t help
      2nd time they replaced the hoses to the right side…didn’t help
      3rd time they told me the hose to the pump was loose so he tightened it…didn’t help
      4th time they will replace the air chamber they are coming Friday to do that…it better solve my problem.
      We bought this bed bc it’s supposed to be so good for the back, but my back still hurts every morning and now my hips as well. I hate it. the sales person also said the the split king comes apart to make changing sheets easier…not true, I’m 5’1″ and changing the sheets is an aerobic workout.

      I agree with you, we paid $7,000 for ours also and it has never been right. I feel totally ripped off and would never buy sleep number again nor would I suggest anyone else buy one. Reading these reviews there are very few satisfied customers

  9. read the return policy carefully. I was informed tat if I returned the bed I would be charged the 199 delivery. nobody mentioned that it would be another charge for pickup. had the bed for 2 months cost me 455.17 for something we didn’t like.

  10. We have been looking at Sleep Number beds for the past two months. It’s the price that has kept us from making the purchase. Just when we decided to go for it and make the purchase, I found this site and read through the many comments. Our attitude right now is, why spend $5000 to purchase a headache in the making. American auto dealer learned long ago that their success or failure in competing with foreign autos is a matter of warranty and service. It’s apparent that Sleep Number has not learned that simple lesson. We will stick with Beauty Rest, thank you.

  11. My mattress is 5 months old and the left side will not hold air.
    I called Sleep by Number and they said, that the parts are included in the warranty but it cost a minimum of $99 for service to come to my home. That would be $99 to diagnose and $99 to repair – not to mention 3-4 weeks to get someone out to look at the mattress. The salesperson at the store told me that the warranty was unlimited for 2 years. I spoke with a supervisor and she sent a pump for me to change out myself and the mattress still doesn’t hold air. This is a $4,000 mattress and the warranty to have repairs is over after 100 days. After hearing this I called the store and they told me to speak to a supervisor because the warranty will cover it 100% for 2 years. My mattress was having issues day 1 but holding air – the store manager Dana at the Schaumburg store gave me a remote for free to solve the problem. This obviosly helped initially but now after 5 months – I have no bed to sleep on. That doesn’t seem to be an issue for anyone at Sleep by Number or the store. My next step is the BBB – but utimately I want my mattress fixed or exchanged.
    I went to the store to try to get this resolved and they still insist the warranty will cover it for 2 years. The salesperson notified the district manager and he told her to tell me it’s not his problem and to go through customer service. Do not believe what they say about the warranty call customer service and confirm what I’m telling you -800-522-1517

  12. Sleep number beds do not stand by the warranties. They do not inform you of a $799.00 return and a $199 for pick-up.
    It is the worst bed made. Before going to purchase a sleep number go to your doctor and get pain killers for the back issues that will occur from sleeping on a sleep number.

  13. We bought the queen I8. The bed is okay but not sure it is worth the extra expense. Sleep Number told us each bed is customized to each customer, which takes about 10 days to make. This is BS. The mattress is what it is. They wait for enough people order a mattress to make the delivery more cost efficient, which is understandable. Our bed was late being delivered. Customer service has a lot to be desired. When bed was originally setup, they had programmed it backwards. It was easy to figure out because my wife goes to bed earlier than I do to read and watch tv, while I usually sleep in. When Sleep Number called to ask how our bed was working out, they argued with us about the bed being programmed wrong. Sleep Number told us we were looking at it backwards. They didn’t want to talk to us when we had concerns. We eventually figured out how to reprogram the bed. A month after the sale, the person who actually sold us the bed called to see how things were going. When I told her about our issues, she was more concerned about letting us know that there were president day sales coming up. I am sure she gets a commission on any purchases we make on this as well. Could be wrong, but it seemed like once the sale was made, the people making the commission lost interest in us. We could have saved a lot of hassle and bought on line but we wanted to find out what our sleep numbers were for the bed. Sleep Number only had one bed that measured your sleep number, but that is kind of useless if you buy a different mattress with different material and padding. My two cents anyway.

    • I am really sorry to hear about your experience. I want to help you and clarify a few things as I do work for Sleep Number. The beds truly are not made until you order so this is true I am more than willing to help you figure out what is going on with setting as its not set in stone there are times you will need help adjusting. Also, not saying the sales person was right but just to clarify right/left is from the perspective of you laying in the bed ( I only say this because I was easily confused as standing over the bed its opposite). Again, I work at the store in Winston-Salem in Hanes mall if you would like assistance. I have no intention or desire to upsell you just to help you with your product. My name is Brooklyn if you would to ask for me. Thank you for your time.

  14. WOW! Just thought I’d take a peek at the recent reviews. I bought a 600 series 18 years ago and was thinking of replacing it. Still works well! Only spoke to customer service once in all those years. Never have had any major issues with mine. (Knock on wood) My mom has a sleep number bed too. She’s had to replace the pump twice but nothing since.
    I think I’ll just keep the old sleep number bed I have and wait until their product and their customer service improves OR just buy a standard mattress in the future. Such a shame because they had a nice product.

  15. A sleep number store just opened 15 minutes down the road
    I pass it every morning and evening going to/from work
    After reading numerous reviews I will continue to pass
    this store by.Ashame they demoed a restaurant to build a
    store for inferior/Made In America product that doesn’t stand
    behind what they make, advertise or sell.Thanks for the info

  16. I am still in my 100 day margin and am seriously considering returning the bed and taking on the fight of my life to get a return on the flex3 base also. There is No legitimate reason that the base is completely non-returnable and non refundable. Has anyone ever won the fight?

    • You have to talk to various customer service representatives. They offered to let us return the Flex2 base for a $500 restocking fee, and, a $199 pick up fee. If you return the mattress which is covered in the 100-day trial, you still have to pay the $199 pick up. I have much concerns with the prorated warranted. The warranty on the base is worse than the mattress.

      • I won the fight! Im
        Badly bruised….black and blue….from the fight, but Hell was going to freeze over before I let them cheat me out of enough money to buy a good used car!

    • I am getting ready to take the flex-fit return fight on myself. When I purchased the bed adjustable base, I specifically asked our rep if we could return our purchase within the 100 days if we didn’t like it and what would be be out and we were told only cost of a delivery fee.
      They never mentioned the base was not included in the trial, if they did I would not have purchased it.
      Let us know your outcome.

    • I won the fight flex base fight! I was prepared to climb the customer service rep latter as far as it took, but only had to level up once in order to win. They kept citing their customer agreement and I asked her to show me where I signed off and agreed to a non-refundable base. They of course could not produce any agreement with my signature and “made an exception”. All of that said, I’m eating $500 for the pickup and restock of the mattress and base. Ouch. I wanted to love the bed, I just could not get comfortable. It was not worth the price tag.

      • We are doing the same, want to return this ungodly mattress and base, its a big expense at this point. For return of the base did you go through the store or the customer service people? I am sick over this, as many others are, we are busy getting ready to move, should have done more research. we were never told about base not being able to be returned. Ready to scream.

    • Rita, did you have to pay the $500 pickup and restock fee?! I feel sick over the fact that– after those fees– I’ll have essentially paid a GRAND for sheets and pillows by the end of this.

  17. This is the second sleep number bed that I have purchased. I was very pleased with my first purchase and would not trade it for any thing. So, of course when I had the need to purchase another bed, Sleep Number was the chose, without question. Unfortunately, I am very disappointed with my most recent purchase. The first 3/4 months I enjoyed the bed. However, after about 4 months I started noticing heat low coming from the bed\mattress. As the months progressed, the bed started getting warmer and eventually hot and uncomfortable.
    When I called sleep number about this problem…I was referred to their “comfort Care Team” The customer service rep as well as comfort team were aware that this is a problem with their beds because they immediately offered me a solution if I purchase an additional product or I could remove the sleep number mattress pad. Which would void the warranty ( but would solve the problem as per the CCT). Sleep number is aware that this is a problem because I was told that a small few customers have also called about this problem ( but not enough customer calls for Sleep Number to step up and correct the problem with no additional cost to the customer.
    I am very disappointed because I now have a bed that generates heat the longer that I sleep in it and a mattress pad that will void my warranty if it is removed. This product ( the bed) is expensive therefore Sleep Number should step up and correct this problem without any additional cost to the customer.
    When I purchased my 1st bed, customer service and assistance to make sure that the customer was happy with the bed was excellent. This time around, I have a bed taste in my mouth, customer service was poor. The attitude that I received from the customer ser rep and the “comfort care team” was; if you want to correct the problem spend more money not how can we help without added cost to the customer.
    Buyers beware, there is a defect with this product in that it over time will put out excessive heat, causing the customer to not get a restful sleep and eventually unable to sleep in the bed due to the excessive heat. Sleep Number has the solution to this defect but will only provide the solution if the customer pays an additional cost for the solution.
    I will not purchase any additional Sleep Number products, now that I know that Sleep Number do not stand behind their products. One customer or a million with a complaint, either way, if you (Sleep Number) know it’s a problem, step up and fix it.

      • I am dealing with a very similar situation. I have never seen a bigger group of idiots (other than politicians) not know what they are doing, than the ones at our local Sleep # store. Their 100 day trial is a complete joke. Now I’m stuck with a $7000 bed. My husband is very annoyed with me. I loved our first one and we had it 15+ years. It’s a shame they changed their beds so drastically. I will never give them another dime and I will make sure every one I know, knows what I went through.

    • WOW. So much for customer service, never mind faulty product. I don’t understand companies that don’t realize how important this is, especially today when bad experiences are so easy to find( like now). I worked in retail my entire working career and I know customers can sometimes be a pain, BUT, most of the time if you put honest effort into solving their problem, they might start out angry, but by the time the conversation is done they are more pleasant. Anyway on that merit alone, I’d rather put up with my wife’s snoring than go through this hassle. LOST SALE !!

  18. Wow. We bought an Ultra model queen SN bed in 2000 and have had a few issues, replacing a bladder on one side, the pump (you could hear it leaking after pumping it up), and the foam edges. All this after 7-12 years of use. Years 13_18 have been good to us (shhh, fingers crossed). Yes, we did pay a sliding scale fee for warranty replacement parts based on how long we owned the bed. I can’t remember the prices, but for you who don’t know, if we had a $100 part needed and we had the bed for 5 years (1/4 of the warranty, we still had 3/4 warranty left), we only had to pay $25 for that part.
    It sounds as if SN has gone waaaaay downhill in quality, not only in production, but definitely in customer service as well. We were considering upgrading to that expensive model, but after reading these comments, I think we will keep this one until it dies, then look for something other than SN.
    SN – you really should spend some of your advertising dollars from TV and mailings and put them to Quality Control.
    Thank you for your posts.

  19. My husband and I bought the p5 split top king bed. We are within our 30 days and want to return it. We spent $5,000 on the flexfit3 base. We love the adjustability of the base and flexibility of the split top, but he mattress is awful. We wake up with aches every morning. I’d like to utilize the extremely expensive base, the best part of the bed, is there a split top mattress I can use with the base?

  20. December 31 2018 Sorry I bought this piece of crap. The bed you sleep on in the store is a doctored bed. I have tried every adjustment possible, but still get cup every morning with my back hurting. Sorry I didn’t read all the bad reports as they are true. Will always bad mouth this piece of crap. Worst three thousand dollars I ever spent in my life, know that someday I am going to have to get rid of it and buy a good really bed.

  21. Be careful before buying a sleep number bed! I haven’t had a consistent nights sleep since we bought the C-2 with adjustable base. I want my sleep back! Very disappointed with this product for the price. I have tried several different settings from 50-75 sleep number and nothing seems to help. My husband complains of back pain now and life is getting miserable due to lack of sleep and now back pain! I have never had this much problem sleeping before! Run out of the store, just keep driving when you see a sleep number store!

  22. Our Sleep Number bed went from one of the best things for a nights rest to a nightly nightmare and Sleep Number does not care. This week our remotes started loosing connectivity EVERY NIGHT! We go through the remote reset process successfully, and both remotes (with new batteries) will stay connected until the next evening.

    Sleep number help was less than helpful, recommending we go through the reset process … every night if necessary.

  23. This company has the worst customer service that we have ever experienced from any retail business, and looking at the earlier comments posted on this site, we are not the only ones who are completely dissatisfied by their customer service. Before you buy one of these beds, no matter how much you like the feel of the air mattress, consider these points very carefully:
    1. If you have a problem, you will wait on the telephone forever trying to reach customer service. The phone tree is relentless. When you finally get thru to a live person, understand that the telephone reps are trained to avoid being helpful. When you are told something helpful, the next phone rep will tell you something different.
    2. No tech reps will come to your house until you pay over $200 to schedule the appointment. NO $$, no appointment. The appointment will be at least 2-3 weeks away. Enjoy sleeping on your broken select number bed until then.
    3. When I scheduled the tech reps, I was told that I would get a phone call giving me a specific window of time for their arrival three days before the scheduled day. When no call came & I spent 35 minutes on the phone waiting to talk to a live person, I was told that I would not get the window of time until 24 hours prior to their arrival. Good luck with your personal schedule..
    4. When the tech reps come, they will do diagnosis only. If any parts need to be replaced, you will have to pay ANOTHER $200+ to get them to come with the parts, 2-3 weeks later. Again, enjoy sleeping in your bed until then.
    As soon as we can, we’re dumping our bed!

  24. We have had our king size sleep number for over 6 years. Still love it. Before we would need a new mattress every 5 years because of the two valleys (the impressions from our body) that would form. They were expensive mattresses too. Now, after six years we still have no valleys. Looks and feels great.
    We have never had to use customer service.

  25. I just wish that I had seen this before dropping $2K+ on ours.
    Awoke this AM and my wife’s side was completely deflated.
    Took delivery on August 23, so less than 100 days.
    warranty claim should be be an interesting episode.
    It is now 20 minutes to Sunday opening hour.

  26. I have an adjustable base already for my full mattress/box spring. Can I use this adjustable base on a sleep number bed or do I have to purchase their adjustable base?

  27. My bed was comfortable the first couple of nights after I got it. Then it started losing air. I have called 3 times and chatted with someone on line. I have done everything they have told me to do, factory resets is all they have told me to do, and it hasn’t helped. I’ve done this several times too. Every 2-3 days, I have to set it again to get air back to where it is supposed to be to sleep comfortable. when I don’t, I wake up with back aches. I called for the 4th time today and told them I wanted a technician to come out and fix it. I was told that I was past the time for them to send someone out for free and it would cost me $200 more, even if it is a bad product to begin with. This is poor customer service. I would not recommend Sleep number to anyone unless you just want 1 or 2 days of good sleep at a time. I will be going back to a regular mattress since they don’t seem to want to fix their product without charging me.

    • Don’t do it!!!!! Had my bed two years both bladders( air mattress) replaced fist one didn’t cost me antthing second one close to 80$ we had to pay!
      We are waiting for the compressor to stop working it’s getting louder if that happens we are just going to get a new bed! You pay a lot for this shitty bed then you keep paying … don’t buy!!!! Warning warning!!!!!

      • my story exactly. air chamber being replaced Friday. I feel we were ripped off. Sleep number does not stand behind their product!!!

  28. After three years, the memory foam layer of my Sleep Number bed developed many, nearly through-thickness fractures. Under their “limited” 25-year so-called warranty, Sleep Number just charged me $237.36 for two pieces of memory foam. Highway robbery!

  29. Hi my name is Derek McGeoch I wish I’d found this site before I bought the sleep number I’ve had the worst experience ever since having this bad if I’d known about how bad they are and I I would never bye one I recommend to anyone that wants one do not buy they are horrible

  30. $2500. and less than a week later, we are so disappointed with sleep number’s product AND customer service. We have called over a half dozen reps and ALL have contradicting “answers”. All we want to do is return this huge pile of crap and get our money back. Husband’s side deflates within hours, customer service said he must have installed it incorrectly. Well he didn’t install it, THEIR techs did. The remote fluctuates and it takes a good 20 minutes to dial in your number, doesn’t remember your settings. I would not recommend this POS to my worst enemy.

  31. I don’t think there is enough space here to provide all of my comments. My best advice is to run, don’t walk, from the store, or better yet never go in. This top of the line with every feature was to be our last mattress ever and to help with my husband’s recovery after heart surgery. It was a $8000+ mistake ( not counting sheets, pillows, mattress cover) that we can’t afford to correct (replace it). Neither of us are large people (me about 130 and him about 210). It is nothing like the model on display. I even offered to let them keep a 20% restocking fee but it was out of warranty by this time and of course they said no way. Oh yeah, the adjustable base is NOT covered by the “bed warranty”. Almost every part, except for the frame and air chambers, has been replaced or adjusted. We have had 4 service calls and the last techs were condescending and insulting the way they talked to me. Don’t sit on the edge it breaks down the foam, the top moves just push on it with your knee to reduce the gap size. We will find some way to replace this “white elephant” as soon as we can afford it, and it WILL NOT be with another Sleep Number. I may even put this thing out by the curb with a big TRASH sign on it. On a scale of 1 – 10 (10 best) I would rate Sleep Number a -10. This bed has caused some of the most stress in our 54 years of marriage.

  32. We just purchased a king size with 2 twin mattresses, adjustable. it may very well be an amazing bed, but when they set our bed up, they didn’t do one of the mattresses right, don’t know if it is the pump or what, but it will not stay aired up. for the amount of money we paid, we didn’t expect a problem right away. Customer service will not help us. once they got our money they moved on. said it would be over a month before they could come out and look at it, then they would have to order parts, and that would take awhile to get. we are so frustrated, once they got our money they said they were getting ready for a sales event, so they couldn’t take care of us. We’re sending our bed back, which we will probably lose money, but avoid future frustration.

  33. My very expensive Sleep Number bed arrived yesterday. It had an early-generation base that did not work. My mechanically astute installer finally got it to work through a temporary fix. I have asked for a new, current base. (Does anyone test this stuff? And who decides who gets old equipment that has been replaced and who gets current equipment?) In addition, neither the installer nor I could get the “Sleep IQ” app to work. It still doesn’t. Finally, the remotes that I ordered have not arrived. Fortunately, the installer had one spare remote. Without it and without “Sleep IQ,” I would have been in trouble. I can’t imagine how so many things could go wrong on one order except I am beginning to realize that this is one badly over-engineered mattress. This is our second Sleep Number bed and, based on the first day’s experience, will be our last.

  34. My sleep number bed won’t stay at the number we set up. Throughout the night it keeps going down. Start at 50 end at 5-10

  35. After reading all of the negative reviews, I think I will just have to sleep on it tonight before I make any purchase of this magnitude!!!!

  36. If you ever been camping and slept on an air mattest you slept on a slept on a sleep # mattest. An old sleep# customer.

  37. Purchased this bed [split king XL with adjustable head/foot] The bed is comfortable enough, but the mattress keeps shifting. When you wake up you must shift the memory foam topper back into position. Control is somewhat unresponsive [pressing button to raise/lower head/foot] has to be pressed so hard you think its going to break. Originally only got one remote control. I questioned the “customer service” [oxymoron] and they told me this is what my models come with. I asked them what if the person who does not have the control wants to adjust the bed? Crickets. I finally called an left a message that if I did not receive a second control I would call the corporate office and raise hell. Got another control a few days later by courier. The customer service is the public arm of the sales department. Their advertising and marketing is a smokescreen and they provide almost n “customer service”. I am sure there are other products out there and based on my and other’s experience here, I would do a great deal of research on the completion before going with Sleep Number. Although they are an American company, they have little true integrity.

  38. We purchased the king split I-10 and spent almost $10,000 for the bed the adjustable mechanisms sheets and pillows and this is the worst bed I have ever slept on in my life we are actually buying another new to replace this 3 year old nightmare since purchasing we always wake up with back aches neck aches the whole body aches. I had to go out of town for 10 days and slept in a nice hotel and woke up with no takes slept good this is how I know it’s the bed. We personality no a family members and friends that have purchased sleep number and have gotten rid of it within two to three years due to comfort or should I say non-existing comfort please do not waste your money

  39. I would like to get my money back. I bought a bed, scheduled delivery of one day ( two weeks AFTER I bought the thing ) and now they tell me it will be next week before they get it to me….their schedule says something else. Duh…my tough luck they say. This company has zero patience for the customer….or rather EX-customer.

  40. We bought the sleep number mattress pad for our c4 mattress. It is made slightly smaller than the mattress. After 2 months it is now 4 inches narrower and 4 inches shorter than the mattress. This creates a ledge around the bed. Pillows fall in the crack at the headboard and gives less sleeping area. The company has no email address only a phone number . If they call you back it will be when you are at work. Lousy customer service

  41. Bed a piece of crap! been having trouble for months. Called 3 times, no help. Call after 9 and answering machine. Message says go online for chat. There is no online chat.
    Bed was on 35, moved to 45. Bed totally deflated and says it is on 100. Trying to factory reset, says engaging, this may take a few minutes. Been doing this for 20 min.

    • The problem with the limited warranty is….

  42. Is sleep Number going to improve their sheets ? My wife likes the bed king size split mattress. The problem we have had is in the few month we have owned it we have gone through 4 sheets because they have split while we are asleep.

    • I don’t know if they have any plans to update their sheets but it’s certainly worth asking their customer service team what they can do.

  43. Is Sleep Number pet proof? I got a dog that loves to sleep with me and he might dig just a bit to find his sleepy spot.

    • Marguerite, I’m not 100% sure I know what you mean by “pet proof” – I don’t think the layers are waterproof and so you’d want to consider a waterproof mattress protector. As for the digging, I am not sure what would happen to the mattress but the potential damage might void your warranty so I’d be careful about that.

  44. I would like to know why the base isn’t returnable, and why the salesperson didn’t tell us that when we purchase our bed, as we are returning the bed

  45. We have a sleep number in our RV came with it when we bought it. Problem is that it doesn’t stay aired up need to air it every day that it is used.

    • Hi Virginia, do you have an adjustable bed that is slipping when you adjust it? If you are having trouble keeping your mattress on your bed you might want to address that movement with Sleep Number specifically. If you can give me more details on your bed and mattress set up I can see if I can make other suggestions.

  46. Our daughter spent $3500 and we spent $7500 for our bed with all the whistles and bells. Both of our beds have never worked right from the very beginning. Customer service is terrible and their only suggestion is to reboot the system which works right for the first time then back to the same old problem. They also make the beds look so pretty in the stores and on the web site but once they are set up they look terrible. When you call they tell you you either have to order a $900 bed frame or a $50 bed skirt. This never comes up with the sales people because they do not want to jeopardize the sale. I would NOT recommend this bed to anyone. Even now our daughters bed will not hold air and our remote is always showing a problem with the bed. Cannot use vibrating or bed adjustments and if we want this fixed we have been told it would be a minimum $100 service fee. Bed is NOT worth the money.. Buyer beware the negative comments are NOT posted on any of the sites.

    • Hi Bob, I haven’t seen any comments recently about the smell of mildew from air chambers. I don’t have any personal experience with it but I asked a Sleep Number rep about any mildew air chamber issues and they said with their older models there was a small possibility of that happening, but over the years they’ve done several upgrades to the beds and the fabrics they use to help so that doesn’t happen. Hope that helps!

  47. Hi Katie, I purchase a P5 sleep number bed, it’s been a week and have had problems with it, Customer service has been very nice, they are sending me replacement pump and remote. I hope that works but if it doesn’t to my understanding the base modular is not included in the return policy. I have attempted to find out the weight capacity of a Queen size base modular so I can use it for a future mattress if I decided to return the sleep number. Again, i will work with sleep number but one never knows. Regardless of what number I set it to, I wake up with lower back pain. So, do you know what the weight capacity of the base modular queen size is ??? I would appreciate your assistance.

    Thank you in advance.

    • From my understanding, the Queen size FlexFit adjustable base (I believe that’s the base you’re talking about) has a weight limit of 1,000 lbs. Hope that helps!

  48. Now – Sleep number MAY be the best rated bed (and) it may actually be a good bed… However, My experience with the P5 was horrible. From the first week the “monitoring” of your sleep stopped working. Then my side of the bed would deflate during the night and I would wake up in the morning in a deflated ditch. Yes, I called and Yes Sleep number sent a replacement bladder out post haste (except) that wasn’t the problem. The problem is somewhere in the air/fill lines or control (which) is only warranted for 1yr. So, I suffered with this bed for 5 LONG years. It tortured me and was the worse bed I have EVER had. In the last year I have slept on the floor or couch more than I have on the sleep number. Considering the price I paid for this is why I waited so long to purchase another bed because it was a budget buster north of $3k. I thought 5yrs ago (spend) a little more (get) a great bed and save money in the long run (WRONG)!!!! Now I will concede that IF the sleep number works (it) may possibly be the best bed ever (however) I wouldn’t know because mine was a POS from the start.

    ON TOP OF IT… ETA IS TOTALLY OFF; ONCE TELLING ME THEY’D BE HERE @ 2 AND THEN CALLING TO SAY THEY CHANGED THEIR MINDS AND IT WAS 12-30 WHILE i HAD TO GO OUT FOR SOME THINGS. OTHER TIME COMING @ 4 WHEN THE TIME WINDOW WAS 10-2!!!!! After the set up, I called b/c the bed was not correctly connected to internet. not only could the imcompetant tech not help me, but he did not even ATTEMPT TO FIND SOMEONE who could answer my ?’s…

  50. Is the warranty transferable? I may be inheriting my brother’s I8 sleep number. Will I be able to have repairs / repl done under warranty after the 2 years?

    • Hi Gail, how long have you had your bed? I’d recommend contacting Sleep Number about both issues. If it’s a defect in workmanship, especially for the remote, I believe your warranty should have you covered. Bed sagging is a common complaint with Sleep Number beds so it would be worth asking them what they can do for that as well.

    • My remote didn’t work, changing batteries didn’t help, either…had to replace air pump/motor and get new remote. Layer of foam is torn and too expensive to replace. Limited warranty is limited. i have no idea what is covered, but it isn’t much!

  51. We bought a SleepNumber bed about two years ago and we’ve got nice valleys where we both sleep – two indentations in the mattress that refuse to go away (even after pumping up the mattress) the …my wife and I are about 160 lbs. apiece so I rule out excess weight. What can be done about to eliminate this problem? In general, we haven’t been overly pleased with this expensive product.

    • Hi Doug, if the foam in your bed is breaking down and losing its support, it may be eligible for replacement under your prorated limited warranty. I would first suggest reaching out to Sleep Number about it because I believe they will send you a guide to check and see how big the two indentations are. That may qualify you for some replacement parts. My first suggestion would be to go through Sleep Number so that you don’t risk voiding your warranty by trying something on your own. Good luck!

    • Hi Diane, unfortunately, I don’t think Sleep Number offers free shipping/delivery/set-up on their mattresses, even during promotional periods. I do believe they offer free shipping on bedding from time to time. I hope that helps!

      • During the Black Friday sales event of 2018 (Sunday & Monday after Thanksgiving), Sleep Number offered free delivery and setup. Because of their 30-day price match guarantee, the offer was retroactive to purchases made on Saturday (perhaps on Friday as well). Our Sleep Specialist called us on Sunday to advise us of this, and suggested we call customer service to ask for a refund of our deliver/setup fee. We contacted CS Monday morning and were informed the fees had already been removed from our bill.

      • We bought our Sleep Number about three years ago and delivery and set-up was included … the bed was expensive enough.

    • Hi Kathy, great question! Sleep Number says that the “zones of contouring support” are portions of the foam that differ in density. So yes, they are built into a foam comfort layer. Typically the zones focus on areas of the body that require more support or additional pressure relief. You’ll see them in the head/neck, shoulders and hip regions of the mattress. I hope that helps answer your question!

  52. I am curious if you know the answer to this question. If you have a dual flex control on a queen bed, what happens to the sheets if one is up and one is down?

    • Hi Sheila, it’s my understanding that you can only have dual flex control on a Split King or a FlexTop King bed. Sleep Number has special sheets that are made for FlexTop beds since it’s exclusive to them, but you can buy sheets for Split King beds in other places. Hope that helps!

  53. Thank you Katie….needed all the information you provided. Am on a deadline to get my husband out of hospital and into a setting of comfort – while recovering from major spinal surgery. You have done my research for me, and saved me so much time!!! Many thanks

    • s I got the xl twin mattress for my hospital bed. I sleep good first night when i woke up I couldn’t get out of bed my back hurt so bad .I called the number on the book she sent a box and a man come and did something and told me how to try different numbers .but so far my back hurts every time I sleep on it I’ve tried 100 down what is best setting for your back? I have email but don’t know how to answer it I’m 75 years old wonted to take classes but they don’t have them around here

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