Saatva Mattress Review- Only Two Complaints

Saatva Mattress Review

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Saatva is one of the few companies that sells an innerspring mattress exclusively online.  It does offer great value (See how Saatva compares to leading brands HERE), but I do have a few complaints as well.

If you are used to innerspring mattresses (and many people are), you will probably be right at home with the Saatva.  It has a smart construction that has that traditional spring feel while being available at a very affordable price.  It has nice bounce and you definitely feel that you are sleeping “on” the mattress rather than “in” it.  Having said that, it’s not going to be for everyone, as there are certain type of feels that some people prefer more (like a slow-moving memory foam feel).

Read further for my full Saatva mattress review.

Who Should Be Interested In Saatva?

  • You Want To Buy Online– Buying a mattress online is becoming more and more popular, and Saatva is one of the few innerspring companies that sells online.
  • You Want Good Value– The online-only business model let’s Saatva compete very well on price compared to more mainstream innerspring brands (think Beautyrest or Stearns & Foster)
  • You Hate Sleeping Hot– Saatva is an innerspring mattress with bio-based foam on top. It does not sleep hot at all.
  • You Want A Mattress With Great Construction and Support– I won’t get into the nitty-gritty details of the construction, but the “coil-on-coil” system the company uses is a major step up from other innerspring competitors at the lower price range.

Get Saatva at Factory Direct Prices

Saatva Mattress Reviews

Why You Might Not Want To Look At Saatva

  • You Want A Memory Foam Feel– Those who are used to memory foam or are seeking out that memory foam feel will not get experience from Saatva. I would look at other alternatives if this applies to you.
  • You Like To Sink Into The Mattress– Because it isn’t pure foam, you don’t really get the feeling where the mattress envelops around you. You feel you sleep “on” the mattress, rather than “in” the mattress.
  • You Absolutely Need To Try The Mattress Out In A Store– Saatva is available only online, so you won’t know the exact feel beforehand.
Saatva Mattress Cover

Picture of the Saatva Mattress organic cotton cover.

See how Saatva compares to leading mattress brands

Saatva Motion Transfer Test

One thing that people worry about with spring mattresses is motion transfer.  This is a concern if you’re sleeping with a partner, especially if one of you is known for moving around throughout the night.  The Saatva performs well for motion transfer, see the video below:

Saatva Firmness and Feel

Most people have not slept on a hybrid mattress before, and even if you have, each hybrid is different; some feel more like a spring mattress, while others feel more like a memory foam mattress.  Watch the video below to get an idea of the feel and firmness of the Saatva (the Luxury Firm is shown).

Other Key Takeaways

  • The Company Is Somewhat “Greener” Than Most– The company uses bio-based foams and recycled steel.
  • There Will Be A Shipping Charge– Note that Saatva does charge for shipping at the end of the buying process, so make sure to note that as you’re comparing prices with other mattress companies
  • The Bed Is Slightly Firmer Than The Average Bed– The “luxury firm” is what 90% of people buy. It is very comfortable, but is probably slightly on the firmer side of the spectrum.

Final Recommendation

Saatva is one of the first mattresses I reviewed, and interestingly still remains among my top reviewed mattresses.  An advantage of Saatva as well is that they have been around for a number of years, so you have the benefit of other user reviews to help you make your decision.

Get the best deal on Saatva

Saatva Mattress
4.7 Reviewer
  • Tremendous value
  • Firmness options
  • One of few direct to consumer innerspring options
The Saatva mattress is a great option for people that like the innerspring/hybrid feel. It is one of the few innerspring mattresses that is direct to consumer, competing with the top brands (eg Beautyrest Black) at a fraction of the cost. They also have firmness options to accommodate different preferences. Overall I enjoyed my experience on the mattress
Value (Price)4.5
Doesn't Sleep Hot4.9
Motion Transfer4
Edge Support4.8
Company Reputation4.4
Return Policy/Warranty4.7
Overall Sleep Experience4.7

About the Author Joe Auer

Joe has been working in the mattress industry for a number of years and is an active reviewer on Mattress Clarity.

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Leave a Comment:

kenner says August 30, 2015

We just had the firm version of their mattress, and I agree with your assessment. You do not sink into the mattress at all, and they state that. However, the mattress is hard as a rock, and the construction feels cheap and springy. I would equate it to the low end bed you feel in a mattress store. They try to dress up the quilting/outside, but we had nights of pain with the mattress, and returned it to buy a name brand we tested in the store. I do not recommend this mattress, as the price is no value if you get a good deal in a store. The customer does take a risk with “risk free”, because you need to sleep on it, till it’s returned and/or you have somewhere to store it. They do have nice customer service, but I think they could do a much better job on the product.

Stanley DROSCH says October 13, 2015

Great site for a serious bed buyer..can you compare Leaf and Loom and Casper , knowing L & L is considerably more expensive??

Vanessa says January 7, 2016

Hi. I first thought I really loved the tempur pedic cloud breeze. I went to sleeps and found I was mostly loving the hybrid feels of the beauty rest and the sterns and foster lux estate hybrid.

I really don’t want to buy from sleeps with all of the friendly online options.

My Hubbie loved the sterns and foster and liked the memory foam but felt he’d get tired of it quickly with the sinking feeling.

We both work as hairstylists in nyc and have pretty rough back and hip issues.

We are both very light sleepers who move around quite a bit. We both tend to wake up on our backs but some side sleeping is done too. Currently sleeping on a sealy innerspring that’s 10 years old and totally shot which may account for our disturbed sleep patterns.

We are upgrading to a king and want to spend no more than 2200$ roughy.

Any recommendations ??

Very drawn to saatva but also loom and leaf or keetsa. Ugh too many choices need to commit!!!

    Joe Auer says January 7, 2016

    If you think you guys would get tired of the sinking feeling of memory foam, I would stay away from that category. It does sound like Saatva would be a good choice for you based on that and the rest that you have described and the 3 choices you have listed.

allen says January 12, 2016

Intrigued by Saatva, but concerned about the “luxury firm” being too firm. I like firm but soft and need good motion control because we both roll around a lot. Currently have a Serta pillow top. Can you also comment on other mattress brands “off gassing” please?

    Joe Auer says January 12, 2016

    The Saatva is slightly firmer than average. It’s hard to say for sure if it’s exactly right for you, but I thought it was just fine while sleeping on my side. If you need really good motion control, I would potentially take a look at high density memory foam options like Loom & Leaf, The Alexander, or some of the Tempur-Pedic models. There is no off-gassing at all with the Saatva. With other brands, the smell always goes away after a couple of days.

      Kathy says December 24, 2016

      You state that the firm is too firm, what about the Luxury Firm, isn’t it between soft and firm? Isn’t that supposed to be a good compromise?

        Leslie says February 1, 2017

        Hi, Saavta also has a “Plush Soft” option, which is softer than their Luxury Firm. That’s what I just ordered.

    Gilly says January 21, 2017

    The Luxury Firm was too hard for me, even with a two inch latex topper I added. But I read a mattress salesman’s suggestion that you can soften your coils a bit by walking on them. So I jumped around for about five minutes and it made a big difference. Now it is broken in. I don’t know if that is recommended by the manufacturer but previously my shoulder hurt when I laid on my side. I had been afraid to get a softer mattress because I was replacing a sagging one.

Kathy Tysinger says June 26, 2016

I tried a beautyrest hybrid and links it but want to also try memory foam so I am returning to store next week and try tempurpedic. The old bed guy says saatva pays for its reviews and is falsely advertised and not a good mattress. This is a very confusing process and I appreciate your reviews. I also know saatva,makes the memory foam mattress that was recommended. How will I know if I like memory foam? I have back and neck issues and plan to have mattress a long time. Any recommendations in this crazy process. It is hard for me to buy something I can’t try even though it is a better deal. I’m going to try out the tempur-pedic contour rhapsody luxe you recommended and see how it feels. I like the hybrid…very confused in Rockaway Beach OR

mary says July 31, 2016

i have slept for years on a water bed, then an old posturepedic with a memory foam i put on top. then i had so much hip pain i slept in a lazy boy for a few years. now at 53, dr says i got to go back to sleeping on a mattress and my old one is killing my lower back! i like the saatva and the loom and leaf but i have no idea whether i should get springs or foam!!! i have no real experience to go on only that i dont want soft or very firm. something in the middle … any pointers?

    Joe Auer says July 31, 2016

    Hi Mary – very difficult decision since it comes down to preference! I’d go to a local mattress store just to lay on a few to see if either type sticks out for you.

Bill Lupinacci says August 7, 2016

I am surprised you make no mention of edge support. Our new SAATVA is very comfortable unless we get anywhere near the edge of the bed. If you do, the almost total absence of any discernable edge support cause us to literally slide off the bed. Combine a pillow top with no edge support and its like sleeping on a hillside when you try to sleep on the edge of the bed. I called customer service to complain thinking maybe they accidentally left out the edge support when they made our mattress, but they confirmed it has little edge support and their recommendation was that we not sleep near the edge of the mattress. Sheesh!

    Joe Auer says August 12, 2016

    Hey Bill! I actually do go through the edge support in one of the videos above – I’m surprised to hear it was bad for you (and that they confirmed), I actually find it to be pretty decent. Maybe I’m spending too much time on foam mattresses!

Mitch Baker says August 17, 2016

What do you think between Aviya and Saatva? I don’t want rock hard… I see that’s been a problem. Also, do you think the edge support is better on Saatva or Aviya? Thanks! I look forward to making a decision here soon!

    Joe Auer says August 17, 2016

    I prefer Saatva, but note it’s also significantly more expensive (especially when considering shipping). They both have firmness options, so I’d go for the medium or soft.

J.r says September 9, 2016

Thank you so much Joe. All your info has been incredibly helpful. I shopped around a lot and did a lot of research after almost buying a janky, overpriced mattress at a retail store. After weeks of research and hours of reviews (thank you joe and all who leave reviews) I went with Loom and leaf. It was just delivered today have not slept on it yet. Looks and feels amazing. Happy with the price and company my wife and i are medium build back and side sleepers. You will be hearing more after after a few nights. .

Maria says September 9, 2016

Thanks for creating such a resourceful site. Very helpful! I’m deciding between a Beautyrest Worldclass super plush pillowtop from the online factory store (they quoted me $1086 with Labor Day sale) or the Saatva soft plush. I’m a side sleeper. Any preference since the price is the same?

    Joe Auer says September 12, 2016

    HI Maria – generally I think Saatva is a better value than Beautyrest, but I haven’t tried that Beautyrest model so I can’t speak to it directly.

Joni says September 12, 2016

Joe, I have been out test shopping and really like the Simmons – Katarina Black – so far. Please educate me on the differences or similarities between that mattress and the closest Saatva Model to it. I am embarrassed to say that my current mattress is over 25 years old and I have been experiencing lower back and hip pain along with tossing and turning and night. I recently spent time in NYC at the Westin on their Heavenly Bed and slept like a baby for a week. It’s time but I want to make the right decision. I have heard mixed reviews about the Saatva – it sleeps hot, customer service delays with shipping, etc. Please update me on those items as well. Thanks so very much for your input.

Joni says September 12, 2016

Joe – one more questions – I sleep on the edge (same place every night) Is it true that the Saavta is not a perfect mattress for edge sleepers? I suppose the true question should be how does the support on the edge of the Saavta Luxury Firm compare to the Simmons Katarina?

    Joe Auer says September 12, 2016

    Hi Joni – it’s true Saatva does not have great edge support for an innerspring mattress. I haven’t tried the Simmons Katarina myself, so I can’t speak to that.

John says September 23, 2016

Hi Joe,

On Aug 12th you said that Saatva has decent edge support. On Sept 12th you said it does not have great edge support. Has your opinion changed? Can you clarify?

    Joe Auer says September 23, 2016

    Hi John – sorry for the flip flop (I must have been a politician in my past life). I think if you’re comparing against all mattresses, Saatva has pretty good edge support. However for an innerspring mattress (which typically have the best edge support), the edge support is not top tier.

Steven says September 23, 2016

Joe, what are your thoughts on the Serta i Comfort Hybrid Applause I I?

My preference is a firm mattress with good support.

    Joe Auer says September 23, 2016

    Hi Steven – I actually haven’t tried that model, so no comment as of yet. Sorry I can’t be of more help!

      lolo says November 4, 2016

      Hi Joe, my question is or maybe its rather a comment more than a question but it seems that you only or at least from what i read. you only have opinions on mattresses that you sponsor here on your website yet any other mattress people have questions or concerns about you either have no comment for or comment with i haven’t tried that so i cannon’t help you” is this a typical response because you don’t get paid to review other brands or have you seriously only ever tried in your lifetime the brand named mattresses that you review? thanks for your help Joe

        Joe Auer says November 4, 2016

        Hi Lolo – there are a lot of mattresses out there, so I’m trying to work my way through them! Since this site reflects my personal experience with each mattress, I try not to comment on mattresses I have not reviewed, just to be fair. That being said, I continue to review as many mattresses as I can to provide a more thorough perspective on the market (no doubt I have left off some major players thus far). So yes, currently lacking, but I’m doing my best to make it better! Hopefully by this time next year I will have covered all the significant brands.

Bob Johnson says September 26, 2016

I own a Saatva and it is one of the worst mattresses i have ever owned. It was AWESOME for about 6 months then on each side of the king bed (where my wife and I each sleep) deep gullies began to form (I am 186lbs and my wife is rough 130lbs). 18 months in and we each wake with lower back pain and I can’t stand to sleep in the bed anymore. I bought it to save money and it was a mistake. I will never, ever, ever buy a factory direct bed and especially from Saatva. just plain horrible….

    lolo says November 4, 2016

    may i ask which saatva bed in-particular that you are referring to please Bob? i’m looking into purchasing a Saatva mattress but continue to get mixed reviews. i assume because the good reviews are coming from people who are paid to review them i’m not quite sure. but i am in desperate need of a new mattress i have severe neck and back problems and the mattress i bought 6 months ago is killing me i need honest trust worth information which i cannot seem to get anywhere. do you perhaps know of a mattress worth purchasing that isn’t thousands of dollars that will help me sleep more than 3 hours a night? thanks Bob

John says October 8, 2016

Thanks Joe! I just bought one and your comments and video were super helpful!

Tracy says October 13, 2016

I have the Saatva Luxury Firm, and I really hate it. As the last reviewer said, it is really, really hard–even six months later. I called the Saatva people about the problem early on, and they sent me a free topper that was supposed to make the bed more comfortable. It helped slightly, but after many months of painful tossing and waking up with both shoulders numb, I’m sending it back. I’ve always slept on a firm mattress, but this one really has an unyielding surface. It’s terrible for side sleeping (nowhere for the shoulder to go), but even for back sleeping I find that my lower back gets no support. I wonder whether the “soft” version of the mattress might be better, given that the firm is so much firmer than the typical mattress. Have you tried that version? I like Saatva as a company and was attracted to the fact that they use organic materials.

    Joe Auer says October 13, 2016

    Hi Tracy – sorry to hear it’s not working out! I have not tried the soft version myself.

    Van says October 31, 2016

    We purchased the “plush soft” version of the Saatva matress and we also hate it. Hard as a rock, even with the topper. And there is now a huge dip in the center of the mattress which is visible from across the room. We are not large people (160 and 120 lbs). I really wanted to like this mattress but after only 5 months, my back is in as much pain as it was with our 15 year old mattress.

Melissa Weaver says October 27, 2016

Thank you for your review. You helped me make up my mind.

Peter says November 3, 2016

Hello. Do glad I came upon this page. Like others have stated, the edge support started out bad and got worse. After Only a few months. The edge now dips way too low. The mattress also started to dip where I sleep. I rotated it 180, and the other side is better. But for how long? Now I wake with back pain. Wonder if stepping up to the firm would eliminate the loss of shape and support over time? Is it too firm as to not be comfortable? Thank you!

TIm says November 4, 2016

Hello Joe and all prospective Mattress buyers. I have broken my back twice and blew apart everything from the waist up in an MC wreck so you know I know about beds. I have been through five in Ten years. I was nervous about buying a Saatva, same a other folks, thought Luxury firm might be too hard (like the expensive Simmons Beautyrest I had moved to the guestroom with a 3″ topper from Costco.
Well, after a couple months of thinking, I ordered the Saatva Plush Soft queen, tallest mattress and foundation available. I have to tell you that in my entire life, I have never had a more comfortable and beautiful bed. I am a side sleeper and for the first time in my life, I go to bed in one spot and wake up in the same spot. I have had lifetime sleeping troubles especially since the accidents. I HIGHLY recommend if you like a softer feel where your arms and hands don’t go numb, if you like a bed that your hips and legs do not hurt, buy the Plush Soft. Saatva describes it as the bed “envelopes you” which sounds like a middle sag issue but I swear, that is so far off, this bed is perfect. I have high quality deep pocket sheets, pillowcases(all white) and a White down comforter. I also very highly recommend going to Walmart and buying four Beautyrest Power firm queen size pillows (standard for twin, King for a King. This setup will hold your entire spine straight. I also want to say, nobody has paid me for this, just want to help people like me who have been through mattress hell. I think my total was about $1100 or so and on time shipping. This is made to last you the rest of your life. I promise. let me know?

    Lisa says January 1, 2017

    Thanks Tim for your review…it was very helpful. I ordered the luxury firm. It was delivered late October. I have been sleeping on it for 70 days. For the last 3 weeks my lower back is killing me. It actually wakes me up out of a sound sleep. For the past 3 nights my arms have been going numb. Calling Saatva tomorrow because I’m still within the warranty time frame. Was not sure if I was going to order the luxury plush or get a refund. Based on you review I will give them another chance and do the exchange. I am a side sleeper so I think the plush might work. You indicated that you purchased a foundation. Do you have a regular frame or platform bed? Just curious…my last pillow top mattress started to sag when I got a platform bed and did away with the foundation.

Mary says November 9, 2016

I have had the saatva flagship version queen size for three weeks. I bought it specifically because I was told it had exceptional side support. It is already sagging when i sit on it. I like to sleep near the edge of the bed and feel like I am sleeping at an angle. haven’t called the company yet but plan to. Very disappointed because I thought I had found a good mattress. What mattress do you recommend to avoid this problem?

    Joe Auer says November 9, 2016

    WinkBeds will have better edge support than Saatva, and a pretty similar feel otherwise.

Claibourne says November 22, 2016

My husband and I decided on the Saatva Luxury Firm. We have had it two weeks now and, for me as a side sleeper, it is too hard and I’m waking up with back and neck pain. The mattress also wiggles whenever either of us move so my husband complains that my moving wakes him up. I want to exchange it – hoping for a Loom & Leaf. Saatva customer service is promising that if we give it more time, this mattress will perform to my expectations…. ? They have graciously extended our trial period but if I’m waking up sore, I don’t want more time and I don’t see how the mattress is going to change. I could…COULD.. be wrong…but….

    Joe Auer says November 23, 2016

    Hi Claibourne – the mattress can get a bit softer in the first month, but in my experience the motion transfer will stay pretty similar over time. Ultimately do what you want! If you want to switch it out for L&L I’m sure they will accommodate you.

    Pam Chaconas says November 29, 2016

    Claiborne, if I were you I would return the Saavta. We have the luxury firm, ….found it to be way too firm and uncomfortable,..they sent us the topper and I thought it was better. Now it’s been too long to return and we are stuck with it. It’s in our guest room, but I’m going to have to buy something else. Customer service could not be nicer but we are very unhappy with the Saavta.

yan says November 24, 2016

I bought their best mattress after reading all these fantastic reviews and this is my experience. I have had the mattress and foundation for a bout 18 months. The order process is fast efficient and pleasant, so that gets an A for sure. Delivery is pretty quick and the staff was professional and took the old mattress to our guest room and it all went great.
The mattress, the best mattress there is, is another story. They say it is inexpensive cause of the direct sale method and their $899 would be $2000 in stores. By that calculation, my $1699 king mattress with foundation and delivery would be close to $4000. Trust me, if I paid anything close to $4000 for this mattress, it will be returned in a week after a reasonable test . First , most all local mattress store delivery for free , just have to ask . Second, the mattress game is like airline, they are for ever on sale so $4000 is really $2500-3000 at best unless you have idiot written on your forehead! Now for the luxury feel, NOT there at is a ok mattress for $1600 and not a dime more or less, you can get this anytime any day anywhere, so is it a better value cause they save you all that money and use direct method so they don’t pay store owner or salesmen? NOT at all! So in the end what do you get for buying blind without a test , in my experience, not a thing. I can go to any local store, lay on a dozen mattress and get a better fit to my preference for the same money. So let me warn you folks out there, there is no free lunch! only thing that is true is that selling mattress this way just makes the owner more money not passing more value to you. When I use this for a few more year or find a relative that needs a new mattress, this will be gone in a heart beat and I will be at the local mattress store laying on this $3000 mattress that will be on sale at every excuse of a Holliday for half off!

Robin Mead says November 26, 2016

Hi Joe,
After reading the reviews on several sites, my main concern is whether I need to buy the foundation if my box springs are still okay? How much of a difference will it make? Some reviewers state that the mattress is higher than it actually is. Is that with the foundation? As I am only 4’10, and already have a double pillow top, which is like climbing into the bed, I don’t want anything taller. Perhaps the shorter foundation would be best?

Mohammad says December 14, 2016

I own Saatva for 3 weeks and was wondering that I was the only one not impressed by this mattress until I visited this forum. I wake up at 2-4 am every night since I have been sleeping on this mattress. I initially thought that I am getting up due to some disturbance, but now this has been a everyday routine.
Thanks all for your posting and comments. I am returning my Saatva Luxury Firm right away.

Alycia B says December 22, 2016

My husband and I had to finally get rid of our tempurpedic, and went on a massive online research binge. We decided on the Saatva. Bad choice. The mattress is huge (most of my sheets don’t fit), and more importantly, both of us wake up with aching backs. We both hate this mattress, and after only a few months, are shopping again.

Gina says December 31, 2016

I think the motion transfer is much worse than described in your video. Unfortunately, I let the 75 days go by and did not return my Saatva as I should have. I had a W mattress for 9 years that had zero, and I mean zero, motion transfer. When I spoke to those folks, they told me they don’t advertise that feature. Strange. It really had zero motion transfer. Overall, the Saatva is really a great and comfortable mattress. It is the motion transfer that really annoyed me. Oh well, my bad.

Nancy says January 1, 2017

Uh-oh, I’m really nervous after reading these reviews. I personally like an extra firm mattress and my Saatva Firm is due to arrive this Saturday. I was actually worried initially that it would not be firm enough. Now, I’m just worried in general. Will post my impression after I have slept on it and will keep an eye on the guarantee period ….

Flora McQuade says January 7, 2017

Ordered the saatva luxury firm last night. Where were all these negative reviews when I was researching these last couple of days. Just happened on this site by accident. I am sleeping on a 15 year old Serra perfect sleeper with a 3″ memory foam topper. As it is I wake up with low back ache, shoulder pain and hands/arms frequently go numb at night. Should I switch to luxury soft? Will luxury firm be too hard? Or cancel. Don’t like reviews on edge support. Help!

Catherine Simard says January 10, 2017

Is there any odor or off-gassing. We purchased a naturpedic 3 months ago and I still can not walk into our guest room let alone sleep on it. It’s been ozonated and a total of 9 days exposed to hydroxyl generator. Still has strong odor and yet my organic wool mattress & topper & comforter did not.

    Joe Auer says January 10, 2017

    Hi Catherine – very little off-gassing with this one since it is not delivered compressed.

Toni says January 12, 2017

I spent almost two thousand on a Kimgsdown mattress which is beautifully made but too hard for me. I can sleep fine on my back but if I roll onto my side I awake with a sore shoulder. I am considering saatva and wonder if I should go for the medium or the soft. Also, how much of a problem is it to find bedding that fits a 14 and a half inch mattress. It seems the most common size pocket is 14. My current mattress has no sheets that fit properly.

    Joe Auer says January 12, 2017

    I’d start with the Saatva luxury firm, unless you strongly prefer a soft mattress. It’s not hard to find sheets that fit a 14 inch deep mattress, but just be aware when purchasing since not all sheets will fit.

a.s. says January 12, 2017

just had my saatva luxury firm delivered today. Exchanged a zenhaven for this, which I just felt was too soft on either sides and didn’t help my aching shoulders and neck at all. Hoping for better luck with this mattress. The luxury actually feels very soft to me, am very surprised at all the “hard” comments…Am hoping this one will work better, we’ll see. Fingers crossed. Will report back after a few days…

Anthony says January 14, 2017

Just spent our 3rd night on a Saatva lux firm. For me the side support seems fine. At 5’10” 250lbs I can lay even with the edge and not feel like rolling off. Motion transfer is ok too.

But I’m not loving the mattress. Too firm for side sleeping, feels cheap, hollow and perhaps too springy. Ordering and delivery was spot on and it “LOOKS” like a good mattress but Im not gonna be looking at it. Does anyone know, if you exchange for plush and still aren’t happy, can you still return it?

Not sure what we’re going to do, not looking to add a topper to make a new mattress more comfortable and really don’t want to spend another delivery fee just to find we don’t like the plush either.

a.s. says January 21, 2017

Have had the saatva for 2 weeks now. While it feels so luxurious and lovely when first lying down, it is sooo hard to just change positions for a combo side sleeper/back sleeper. I feel stuck on my back! A beached whale! (And I am not overweight!) And no help for shoulder or neck pain, either. Ugh, I just want a mattress I can freely change positions on. Husband’s not happy either. What to do?!? Does anyone else have this problem? What happened to a good old fashioned mattress?

Annette says January 21, 2017

I went with the luxury firm and it did not have enough give for my hips. In fact I am returning my second Saatva because the lumbar support system is higher than the rest of the bed. Yes, there is an uneven section of the bed. It is raised and I don’t have the weight therefore my hips lie higher than my upper body and caused back pain. I am 5’4″ and 112# side sleeper. ALL mattress reviewers should provide specs please. I am continuing on my quest for comfort and appreciate the tips found here…

a.s. says January 29, 2017

A final follow up: I ended up ordering a memory foam topper, 2″ inch from queen brand on amazon ($99.00). Put it on the saatva: and a Huge improvement! Heaven! I can now sleep on my side in comfort, and after only 2 nights, aches and pains are much improved. So if you aren’t loving your saatva flagship firm, you might try a topper. I now feel I have the luxury mattress I’ve dreamed of, and Iwon’t be returning the saatva, and ending up paying much more for another mattress…
I also think 2″ is plenty thick for a topper, so there’s still some ability to change sides…good luck, this mattress thing has been a long journey, think I’ve come to a happy end!

sarah says February 20, 2017

Leslie- how is it going with the plush??? I’m so curious!!!

josh says February 23, 2017

Saatva customer service is great. They go out of their way to assist their customers and make every effort to make them happy. The mattress, on the other hand, is not good. I’m a side sleeper and initially purchased the luxury firm. The mattress was very hard, had virtually no pressure support and resulted in me waking up in the middle of the night from the pressure on my shoulder. They agreed to replace it with a plush model which was great for the first couple of days. Within a few weeks, however, I began having middle and upper back pain as the mattress lacks proper support.

Fish says March 19, 2017

Whoa! I’m a 6’2″, 230 pound guy, side sleeper with arm under pillow. Like ALL of us, in a malaise over this mattress process. I’m impressed with Saavta’s construction metbods but anxious to buy based on the variables shown in these reviews. If I were to go with Saavta, which woud “model” would work for my dimensions?

    Joe Auer says March 19, 2017

    For side sleeper, you’re looking at soft or luxury firm. Since you’re 200+ lbs, I’d probably stick with luxury firm.

Alexis David says March 22, 2017

I’m 3 weeks into my luxury firm and am so bummed that it is not a fotos for me at all (although my husband loves it). It’s KILLING my back and my hips. I’ve been in so much pain. I called about returning or considering the soft. They offered to send a free topper first (and extended the trial period) so we’ll see what happens. Any thoughts on what I should try if this doesn’t work?

    Joe Auer says March 23, 2017

    Hi Alexis – sorry to hear this! I’m assuming you are a side sleeper? Hopefully the topper will help relieve the pressure points. If not, shoot me a message and I’ll see what else I can recommend based on your preferences.

Billy says March 28, 2017

slept for the first time on our Queen luxury firm Saatva on Feb 26, 2017. 1 month in and I’m considering a return. My wife and I both feel as if we are rolling to the center of the bed. Edge support is great and Saatva customer service says that they have heard this complaint before but say it’s due to the edge support and that it will improve over time.

we are sleepers that start on our side and move to our stomachs. My wife has had lower back issues but is not having any back pain. I have had upper back pain and continue to have the same issues. One of the selling points for me was the additional mid back support offered in this mattress that has NOT helped me to this point. Our journey has taken us from memory foam to sleep number to tempur pedic over the past 5 years. Still not satisfied.

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