Helix Mattress Review - Does Mattress Personalization Work?

Helix Mattress Review

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The Helix mattress is all about personalization.  You actually have to take a quiz that asks you questions about your body type and sleeping preferences before getting to the checkout, and the final product will actually change based on your answers.

On top of this, Helix sells the mattress only online, cutting out the traditional middle men and passing on savings to the consumer.  I haven’t seen anything like this in the mattress industry, so I think Helix really stands out in the industry for being so unique.  If you believe that there is no one best mattress for everyone, then Helix might be an interesting choice to take a look at.

Before trying the mattress I was definitely interested in the concept, but only if Helix executed in delivering a really quality mattress.  (See how Helix compares to other traditional mattress brands HERE).

You will love the Helix mattress if:

  • You want to save money – Helix is a very high quality mattress that takes the recently popular bed-in-a-box model.  Straight from the factory to your doorstep, cutting out costs so that they can charge a lot less than your corner mattress store.
  • You are looking at Tempurpedic or other bed-in-a-box models – In terms of quality, Helix is definitely keeping up with the best known memory-foam brands on the market (especially at the price point).
  • You believe personalization can improve the sleep experience– many mattress companies are pitching the “one mattress fits all” line, but many people don’t believe that’s true.  Helix is the first online-only mattress company to offer such a variety of options suiting many different types of sleeper preferences.
  • You want a well-researched mattress – Helix worked with a couple of PhDs to determine what sleeping factors were most important and how they could address these factors in their mattresses.  This is a mattress with a lot of data pointing it in the right direction.
  • You like a latex foam feel – for all its personalization, it’s still a latex-like foam mattress feel overall.
  • You and your sleeping partner have different preferences – not only can you personalize the mattress, you can personalize each side of the mattress to accommodate the preferences of two people.  This mattress can be great for couples.

Click Here To Get $50 Off Helix mattress with coupon “CLARITY50” Or $100 Off A Mattress + One Other Product With Coupon “CLARITY100”

You may not like the Helix mattress if:

  • You don’t like foam mattresses – though there is a layer of microcoils, and the mattress is much springier than a traditional memory foam mattress, it still has the overall feel of a foam mattress.  If you don’t like foam, and strongly prefer a spring mattress feel, the Helix will not change your mind.
  • You want to know exactly what you’re getting before purchasing – Helix is sold only online, and on top of that it’s personalized, so you won’t know exactly what you’re getting until it arrives at your doorstep.  Helix has a very strong return policy (full refund within 100 days), so there’s no financial risk, but I’ve seen that some people are just more comfortable laying on a mattress before purchasing.
  • You can spend significantly more – the Helix mattress is a great mattress for the value, but if you want to spend more, there are some other mattresses at higher price points that offer more bells and whistles.

See how Helix compares to other traditional mattress brands HERE

How do they personalize the mattress?

Helix Mattress Options
On the Helix site you will take a quiz that asks you about your (and optionally your partners) sleep preferences and body characteristics.  From your answers the mattress will be tweaked along four primary characteristics:

  • Feel – in very basic terms, firmness and plushness of the mattress.
  • Support – the amount of support a person requires varies widely based on their sleeping position and body composition.
  • Temperature Regulation – sleeping hot is a major concern for some people, while not so much for others.
  • Point Elasticity – This refers to how much pressure put on one part of the mattress affects the rest of the mattress.

I found that the mattress did match my preferences very well along these four categories (medium-firm, above-average support, cool temperature, and high elasticity).

Basic construction

Closeup picture of the Helix mattress

The mattress is generally made of three layers:

  1. Helix Dynamic foam – 2 inches of latex-like foam
  2. Pocket coils – 2.4 inches of pocket coils
  3. Polyfoam – 2 inches of comfort layer foam and 4 inches of base layer foam

The ranges and construction will be tweaked to suit your personalization preferences.

Other things to note about the Helix?

  • Favorable return policy – 100 days, full refund, no questions asked.
  • Takes a few days to decompress – the mattress felt good right after unboxing, but much better after 72 hours of decompressing.  This is common for beds shipped in a box, but good to be aware when doing your own rating at home.
  • Strong customer service team – though the company is in early days, I’ve already seen that they have a very strong commitment to customer service and making sure you have a good mattress shopping experience.
  • Financing is available – Helix offers financing, so you can make monthly payments (as opposed to paying the whole price up front).

picture of the helix mattress next to its box

Do I recommend the mattress?

I was definitely impressed by the quality of the mattress, particularly with the personalization options and quality of materials.  Of the mattresses I have reviewed, it’s definitely towards the very top.  Though I think many other online-only mattress companies provide high quality products, the “one mattress fits all” concept doesn’t always resonate with me, so I really like the personalization options provided by Helix.  Overall I’d definitely recommend the mattress.

For $50 off the Helix mattress CLICK HERE then use coupon code “CLARITY50”

Helix Sleep Mattress
4.5 Reviewer
  • Ability to personzlie mattress
  • Customize each side (for couples)
  • Good value and return policy
The Helix Sleep mattress is unique because it provides a personalized mattress based on your preferences (determined from a quiz on their site). Personalized mattresses are nothing new, but I was very impressed by the quality of the mattress and the price point. They may be the one bed-in-a-box company that can actually suit all sleepers' needs at this point. Of course I tried out just one customization (fit to me), but I thought it was tailored well to my preferences, and had a very good experience sleeping on the mattress.
Value (Price)4.7
Doesn't Sleep Hot4.6
Motion Transfer4.1
Edge Support3.9
Company Reputation4.6
Return Policy/Warranty4.8
Overall Sleep Experience4.5

This post was last updated on January 16th, 2018 at 10:19 am

About the Author Joe Auer

Joe is the editor of Mattress Clarity. When he isn't testing sleep products, he enjoys working out, reading, and playing classical piano.

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Leave a Comment:

Kim Johnson says September 9, 2015

This Helix mattress company sounds pretty cool, I’m digging the personalized idea a lot! I love things that are made just for me. Quick question – my husband and I have totally different body shapes, he’s 6’4″ and 220 lbs, and I’m 5’5″ and 115. Do you think a Helix would work well for us?

    Joe Auer says September 21, 2015

    You can actually personalize each side of the mattress, so it should work well with couples.

T.J. leitch says February 26, 2016

what kind of box spring would you recoomend?

    Joe Auer says February 28, 2016

    I got a platform bed with wooden slats from Amazon. I’ll be getting more into this in the future with my site. Just make sure the wooden slats aren’t too far apart if you go this route.

Lee says April 22, 2016

You mention a time or two, “You like foam …” or “You don’t like foam …” How does one know weather he does or not (like foam)? Personally I have no clue, having had my current mattress way, way too long, 16 or 17 years, if that gives you a clue to its construction and style. I think it has springs in it, though; which, oddly enough, still feel pretty supportive to the touch. But I’ve been assured 100% of the time that it is way too old to still be as supportive as I want. Thanks.

    Joe Auer says April 25, 2016

    Hi Lee! Really there’s no way to know besides trying out a foam mattress. Most people have tried it at some point (hotel, friend’s house, etc) so they at least have a general idea of the feel. If you’ve never tried one, I’d suggest going down to a local mattress store and just laying on a few foam options to see how it feels. I wouldn’t recommend choosing a mattress like this (it takes a few nights of sleeping on it to know if it is a fit) but at least it is a starting point!

Barbara says August 24, 2016

we recently bought a novaform from Costco. It is very comfortable except it is too hot, when I get into the bed it is freezing for about 5 minutes then it slowly warms up til after 4 hours I wake up from the heat. it is awful…how about the Helix, is there a heat problem with it?

    Joe Auer says August 27, 2016

    Sorry to hear that, I haven’t personally tried Novaform but have heard good things! Helix in my experience was great with heat (kept it relatively not hot throughout the night).

      Monique Woods says January 6, 2017

      Did you mean the mattress gets hot throughout the night or you keep the room hot? Does the mattress get really hot or does it stay cool throughout the night?

Dedo Kane says September 8, 2016

My husband and I just started sleeping on this mattress and really like it. My hope is that it will stay this way for years.

    Mariah says September 13, 2016

    I am curious, did you personalize each side? And if so is there a SUPER noticeable dent or hump in the center of the bed? This is the part that is giving me the most pause. My husband and I are shaped and sleep very differently so I know we would want to customize….given the option. but he is often gone and when he is I find that I kinda move over to his side of the bed in the middle of the night….if you lay in the center of the bed does it feel….odd? Thanks in advance.

      Joe Auer says September 14, 2016

      Hi Mariah – I did not customize each side. I’m told that Helix is better than most at fusing the different sides together to avoid that potential hump in the middle – but no personal experience to speak of.

Stacey Southard says October 8, 2016

My husband and I are total opposites when it comes to a mattress (I need soft he needs it firm) so personalizing sounds amazing but how do they personalize temperature regulation? I need to sleep cool and he’s always cold.
Also, does this foam latex have a smell that needs a lot of time to go away?

    Joe Auer says October 8, 2016

    Hi Stacey! When you personalize each side of the Helix, they’re essentially making two mattresses and fusing them together, so they can have very different characteristics if you so choose.

    I didn’t notice much smell with the Helix.

Anthony says October 12, 2016

Hey Joe,
I like your reviews and your really cover a lot of mattresses. Im a side sleeper. 6’1″ 190lbs athletic build and i am trying to descide on a matress. The bear, helix, lull and leesa. Any recomendation? I have back neck pain but i think im on a too firm mattress (spring with latex) i would appreciate your input.

Sharon says October 16, 2016

I bought a helix 2 months ago and have been sleeping on it since then. Here are the pros and cons according to my experience so far based on ‘Dual Comfort’ for a 240 lb, 6’2″ male, and a 160lb, 5’10” female. Both sides were medium firm, ‘foot out the cover at night’ cooling option, side sleeper (me), stomach (me). This makes sense if you go through the ‘test’ during the buying process on the website. Cons- the seam down the middle really bothers me. Its visually and physically noticeable and i don’t understand why that wasnt pointed out before purchase. I’m very fit and athletic, yet the past week I’ve been waking up with back discomfort. As a sidesleeper, the bed provides pressure relief on my shoulder, but seems a bit too soft for proper alignment in my back. It sleeps a bit too warm (not hot) for us both as well. ‘Foot out the cover’ not really cutting it lol. But, overall, we’re happy with it because it is very comfortable, it is a wonderfully inventive company and the customer servive (return policy) is top notch. To resovle the above issues Im going to call them today – repeat what ive said here and order another, while asking for this one to be returned. Ive actually been sleeping in my husbands side and prefer that… he is very accommodating lol.

    Joe Auer says October 17, 2016

    Hi Sharon – thanks so much for sharing your experience!

Philip Wojcikiewicz says October 31, 2016

More of a question than a comment, how do these online places, like Helix, do the returns? Do I have to roll it back up and try and get it back in the box?

    Joe Auer says October 31, 2016

    Hey Philip – no definitely not. Most companies will send someone to pick it up, either a donation place or disposal company (not sure exactly what Helix does).

      Philip Wojcikiewicz says October 31, 2016

      Thanks Joe, just put in my order, will see how it goes but I have high hopes, and hope not to have to worry about a return.

Luanne says November 6, 2016

I was wondering about your low ratng on this mattress’ edge support? Is that because you have a platform bed? And someone asked if this mattress needs a box spring? Thank you.

    Joe Auer says November 6, 2016

    I wouldn’t consider it low, it’s just average for a foam mattress (this is independent on type of base). This mattress does not require a box spring.

Brian says November 22, 2016

Hi Joe – I have a Tempur Pedic bed currently. It came with a foundation. Can I use that same foundation with a Helix bed?

    Joe Auer says November 23, 2016

    Hi Brian – that shouldn’t be a problem, I’d just check Helix’s warranty to make sure it is in compliance.

Amy says December 6, 2016

Will this mattress work with an adjustable base?

publius says December 12, 2016

i’m going to move into my first apartment this febuary and am thinkinh of trying out a helix matress this will be my the first matress im buying and my first forray in memory foam type mattresses my only concern is i sweat quite a bit while sleeping how well does the mattress cope with that

Craig says February 19, 2017

As a side sleeper would you recommend the Helix or is the Colonial or Liberty a better idea?

    Joe Auer says February 19, 2017

    Hey Craig – both can work for side sleepers, really just comes down to your feel preference.

E House says February 20, 2017

Glad to find this review–I’m currently down to two choices in my mattress search. The deciding factor for me will be fumes/smell, since my husband is super-sensitive to that. Can you go into any more detail about any smell, odor, fumes, etc, that you might have gotten from the Helix?

    Joe Auer says February 20, 2017

    Hi there – Helix has a bit of an off-gassing smell, I’d put it at average for a bed-in-a-box (all have at least some off-gassing). I didn’t smell anything after 48 hours, though a person very sensitive to smell may smell something for a bit longer.

Alexis says February 27, 2017

Just wanted to post a comment about my opinion on my Helix mattress for people looking for reviews because they’re considering buying one.
I would give my Helix mattress 3 out of 5 stars.
Don’t get me wrong, overall its a comfortable and good quality mattress and I enjoy sleeping on it. I guess for me the only downside is for $900 this mattress didn’t WOW me like I expected it to. The mattress stays cool which is good, its firm (but I do wish it was a tad bit more firm for my taste), but the main thing that made my buy this mattress and pay the premium price is it was supposed to be customizable for someone who is a side sleeper and I don’t really see a huge difference in comfort than I do sleeping on a standard mattress. In all I like the mattress but if I had tested it before buying it I probably would have passed because for a $900 price tag I don’t see that much of an increase in comfort sleeping on my side to justify the price difference. If the price were lower I would recommend it to other people but at $900 I would say you may want to consider some other options first.

John says March 15, 2017

Just heard about this Helix mattress so wanted to look into it a bit more. First and foremost, I’ve been in the mattress industry for several years – sales and management. Secondly, my background is analytical chemistry and pharmaceutical sales. The reason for stating this is to add validity to my recommendation as opposed to someone who just has a job in the mattress industry. My expertise includes cardiovascular disease (MI, stroke, PAD), mental health (depression) and insomnia.

Beds in a box are extremely convenient and much more comfortable than sleeping on the floor. Other than that, don’t expect much. Durability is poor. The foams used in beds like the Helix would have to be porous enough to compress into a small box. The coils used in the Helix don’t seem to be “pre-compressed”. THAT means that those coils over a short period of time will flatten.

Finally, one CANNOT obtain a comfortable mattress that is “customized” to them based solely on answering questions on their sleep patterns. IMPOSSIBLE! The ONLY way to use SCIENCE in making a bed is to implement electronic measuring devices to specifically identify and address specific pressure relief points.

I can go into more details/reasons for why the Helix and other similar bed-in-the-box products are just an AWFUL solution to resolving your sleep issues but will leave that for another time. But for now, don’t waste your money on something that you can’t feel and won’t hold up for very long. BAD idea purchasing this mattress!

Jada says March 18, 2017

Is there a major difference between the “medium soft” and the “medium, medium firm”? I cant make a decision because i know what id like but i have no idea which is closer to which i like. I love the way tempur flex medium firm feels if that can help.

Bob says March 25, 2017

Just went through the process of exchanging my helix dual comfort for a softer one for my side.Called for a new mattress only to find I have to pay $250 for new one (price increase during trial period),also they wanted me to hold old one for pickup in 2 weeks ! My guess is to hold my refund a little longer ! Otherwise a good product !Customer service needs improvement !!!

Rob says March 27, 2017

Ordered compromise matress trying to avoid problem with dual side sleep number of rolling off my high firm side to my wife’s low soft side. Unfortunately it was much too firm for my wife as I loved it. Would recommend trying helix based on my experience with refund gaurantee. Helix 1st offered topper to soften it. We declined. They were unable to find recycling or charitable organization to accept return in my area and presented me with some very reasonable options to fulfill refund requirements. There was some effort on my part to pursue less wasteful option but all communication with helix was friendly and not at all pushy. They even wrote a hand written note thanking me for effort spent of pursuing more charitable disposal option. Based on this alone, I would certainly recommend helix trial.

Mrs. Vee says June 16, 2017

I have had the Helix for 8 months and have to already put in a warranty claim. The foam loses density in the highest use areas like where you sleep every night. I am a side sleeper and the lost density is causing a lot of problems. I have to wedge a pillow under my hips to compensate for the dip that happens. The top foam is very spongy so it bounces back but the support layer has lost it’s density fast. In the beginning it was amazing but it’s been less than a year and the only thing I’m feeling now is neck and back pain.

Gary says August 30, 2017

I’ve been sleeping on my custom Helix mattress for more than three years and it’s infinitely more supportive and comfortable than my old Temper-Pedic mattress that in the summer was so soft it cradled me. It was a struggle to get out of bed because I was buried in the mattress. During winter it was like sleeping on a marble slab. My Helix maintains its customized support regardless of temperature. As a 69 y.o 220 lb 6’0″ male, I can honestly say this is the most supportive and comfortable mattress I’ve ever used. And no more backache.

steve romero says September 13, 2017

I enjoy your site. Thanks.

I am a 62 year old male with moderate lumbar pain. I need to replace my mattress on adjustable bed. would prefer to keep a spring mattress. Do not like the sinking feeling of memory foam.

Are there any brands that you could recommend i look at?


Deb says November 24, 2017

I love the feel and back support Tempur-Pedic Flex Prima. I am a stomach and back sleeper. Would you think the helix is a comparable option or would you suggest another option.

    Joe Auer says November 27, 2017

    Very different mattresses. For one, Helix doesn’t use memory foam, so if you really like the memory foam feel that’s something to be aware of.

DayneJ says December 4, 2017

Whatever you choose, do not buy from Helix! They have terrible customer service and unreliable delivery times. I tried to work with them to resolve a delivery issue with a friend’s order but the customer service team was unwilling to help. It’s such a shame because they make a good mattress (I love mine) and my friend is out a mattress a whole extra week. It makes moving even tougher when you have to sleep on the floor.

Terry King says January 3, 2018

We bought a Helix mattress and from the moment we unpacked it and tried it out it was considerably more firm than we expected and was beyond comfort. I called the company and told them we did not find the mattress to be comfortable and we wanted to return it as their ads said was easy to do. They told us we had not had time to try it out and get used to it and we needed to keep it longer and we would adjust to it. We called again after a few weeks and told them it was still not comfortable and we wanted it return it. They asked if we would let them send us a topper to try and if that didn’t work we could return it. After trying the topper we were still not satisfied. I called the company and asked for the third time to return the mattress and was told that we had it too long and they would not take it back.
Not only are we unsatisfied with the mattress, we are even more unhappy with the customer service and the “warranty”. We highly recommend to not do business with this company. In our opinion the product isn’t as good as promised and the neither is the warranty.

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