NECTAR Mattress Review – Affordable Comfort?

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NECTAR’s mattress is a good option if you want a memory foam based mattress at an affordable price.

It has four foam layers – including two gel memory foam layers – and cooling technology built into the cover. It has a pillow-top like feel for comfort and body contouring but its high-density foam base layer keeps you supported.

While it may not have been the absolute best mattress I’ve ever slept on, I did find NECTAR to be quite comfortable. Big bonus: you get 365 nights to try it out and a warranty that covers manufacturing defects that last forever. Be aware of back ordering as other customers had issues receiving their mattresses at times.  Read on for my full review.  Note: please note that the company is currently experiencing some delays in shipping time.

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Construction Overview

The NECTAR mattress was designed in America but is made in China. It’s made up of four foam layers plus a cover for a total mattress profile of 11”. Here is a breakdown of each layer and the mattress cover.

  • Tencel Cooling Cover: NECTAR’s cover fabric is made with long staple cotton and Tencel fabric for maximum breathability. The fabric is bed bug resistant and is OEKO-TEX® Standard 100, Class 1 certified. OEKO-TEX® is a well-known independent environmental testing and certification system that works to make sure harmful substances stay out of textiles.
  • Quilted Gel Memory Foam: The first gel memory foam layer under the cover is about 1” and is intended to provide extra loft, comfort, and enhanced breathability.
  • Gel Memory Foam: This 1” thick gel memory foam layer is said to directly absorb heat and re-distribute. It is described as a “semi-open LUSH foam” that is typically manufactured for medical devices, according to NECTAR.
  • Adaptive Hi Core Memory Foam: NECTAR says that no other direct-to-consumer brand makes mattresses with Hi Core Adaptive foam as it is heavy and expensive to ship. It is 3” of premium adaptive foam that is supposed to be the best for contouring a mattress to your pressure points (while providing rebound and bounce).
  • Breathable Base Layer: The base layer has a density rating of 2.2 lbs., which is definitely very high. While NECTAR doesn’t say it, I think the base layer is close to 6” (for a total of 11” of height). It is designed to draw fresh air in through special channels and is a denser base compared to other mattress base layers, according to the brand.

NECTAR Mattress Review

Sizes & Dimensions

Twin39” x 75” x 11”45lbs
Twin XL39” x 80” x 11”48lbs
Full54” x 75” x 11”68lbs
Queen60” x 80” x 11”74lbs
King76” x 80” x 11”89lbs
Cal King72” x 84” x 11”89lbs

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You Might Want To Pick The NECTAR Mattress If:

  • You prioritize sleeping cool. NECTAR designed their mattress with breathability in mind. The cover fabric is cooling and designed to draw heat away from you. The gel memory foam layers are also made to breathe and draw heat away.
  • You are a side sleeper. Several other reviewers commented that they slept well on their sides. The combination of foam layers may provide pressure relief in areas that favor side sleeping.
  • You don’t want to change your bed. Some new mattress requires specific types of bed frames or box springs but NECTAR works with all types of beds, including:
    • Box Spring
    • Divan Bases
    • Traditional Frames
    • Adjustable Bases
    • Platform or Floor

NECTAR Mattress Review

You Might Not Want To Get This Mattress If:

  • You like innerspring mattresses. NECTAR’s mattress is all foam. While it has a little bounce it will not have the same feel as a traditional innerspring mattress.
  • You want a firmer mattress. NECTAR says their mattress is middle of the road when it comes to firmness but with any memory foam mattress, you will sink into the bed slightly. Those who are used to more traditional firmer mattresses may find this too soft.
  • You aren’t willing to wait for your mattress. The NECTAR mattress is on back order at the moment and based on reviews from earlier this year, they seem to have had issues meeting demand. Quite a few customers purchased a mattress and either had their order date pushed back or cancelled. Experiences with customer service seem to trend towards the negative as well (at least from reviews found outside of the NECTAR website).

Click Here To Get $125 Off And 2 Free Pillows


NECTAR says that their mattress provides you with support but the comfort of a pillow top. With this reasoning in mind, they’ve labeled their mattress as “medium firm.”

With its memory foam layers, the bed is really intended to contour to your body and relieve pressure. This means you will sink into the mattress – slightly – and it will be less firm than a traditional innerspring mattress or a more responsive type of foam.

Motion Transfer

You can see in the video that NECTAR does a pretty good job in terms of motion transfer and limiting movement. It could work well for couples, but you should expect to feel something when your partner moves/gets out of bed.

In-Home Trial and Warranty and Certifications

Trial: NECTAR offers a 365 Night Home Trial, which means that you can sleep on the mattress for a year and still return it if it does not meet your expectations.

Warranty: NECTAR has a “Forever Warranty” available to you. Simply put, they guarantee that there are no issues with workmanship and materials for as long as you have the mattress.

For the first five years of ownership, NECTAR will replace your mattress with a new one at no charge to you. After five years, they will repair and/or recover your mattress, but you must pay a $50 transportation cost/fee each way (which will be waived if there are manufacturing issues with it).

There are additional features and details of the warranty that are worth reading in full on NECTAR’s website.

Certifications: NECTAR uses foams that are CertiPUR-US® approved. According to NECTAR, this means they are made without: ozone depleters, PBDE flame retardants, mercury, lead and other heavy metals, formaldehyde, phthalates regulated by the Consumer Product Safety Commission. They are Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

What Makes This Mattress Stand Out

  • Customers seemed to gravitate towards the 365-night in-home trial and NECTAR’s “forever” warranty. Choosing this mattress seems to involve slightly less risk which could be making it even more popular.
  • You can also remove the mattress cover and machine/wash or dry it or Dry Clean it. This is a nice option, especially for those who don’t want to consider a mattress protector.

NECTAR Mattress Review
4.3 Reviewer
Overall the NECTAR mattress is a great memory foam option at an affordable price. Side sleepers reported liking the mattress and its body contouring. NECTAR offers a 365 night home trial and forever warranty as well. Other reviewers had issues getting their mattress and dealing with customer service.
Value (Price)4.4
Doesn't Sleep Hot4.3
Motion Transfer4.3
Edge Support3.9
Company Reputation4
Return Policy/Warranty4.7
Overall Sleep Experience4.3


NECTAR has thoughtfully designed a memory foam mattress that contours to your body to allow you to sleep in a variety of positions while staying cool all night.

People seemed to have had trouble getting their mattress on time – or at all- and customer service seems to been questionable as well based on many reviews. Once people got their mattress, they seemed pretty pleased with the product.

The NECTAR mattress is on par with other online foam mattresses available. At full price ($795 for a Queen) it is slightly more affordable than foam mattresses from Casper or Bear.

Katie Golde

Katie manages the day to day operations of the Mattress Clarity news site and reviews sleep products in addition to writing and editing sleep news. She hails from Austin, where she lives with her growing family. She has a master’s degree in Journalism from Northwestern University and has a background in health and science content. Her work can be found in print and online publications like Discover Magazine, USA Today and The Huffington Post.

Blog Comments

This company is nothing but a scam. The are just a distributor of a Chinese made mattress and are making money off of lying and ripping off anyone who is stupid enough to believe them. They have terrible customer service. After trying to contact them for more than a week to cancel/refund my order because they kept lying about the shipping date, they are still ignoring me. I’ve had to resort to filing a complaint with the BBB.

Stay far away from this company. The only reps you can ever get to respond are the pre-sales people. Support does not respond to email or phone calls and you will be stuck with a rock hard mattress. Don’t believe the hype about it being able to accommodate all sleeping positions. It is way too hard for side sleepers. Very disappointed in the matress review site glossing over all this. At least mattress clarity acknowledged the customer service problems.

It has been a month and I still have not received a mattress. Similar to other comments, you cannot get ahold of anyone except sales people who cannot even pull up your account. I would stay way!

Ordered the mattress and it arrived in 3 weeks. NO FREE PILLOWS. Sent numerous emails and called and left numerous messages. No responses. So, told them I was going to “social media” as well as every review site I could find to complain. All of a sudden I get a response, offering a $50 rebate and the pillows would still ship. Got the $50 rebated to my C/C, thanks, but a month later I still have not received the pillows. I have received notices that they are shipping but weeks go by and no pillows. Guess I am lucky I got the mattress and the rebate at all. We unpacked the mattress and 7 days later we still can not sleep on it, it smells terribly. ( this is not unusual though, our last full foam mattress took well over a week to clear enough to sleep on) ( not a Nectar mattress though) My thought is that it really doesn’t matter now good a mattress this is ( it could be the best in the world) the company is horrible to deal with. Will they honor anything they say? ( warranty etc), so far they don’t seem trustworthy at all, so that’s debatable. My gut feeling here is to stay away from them. Maybe try a more ‘reputable” company! Customer Service 1 star – Mattress – too soon to tell

Thanks for the feedback. Please do tell us what you think of the mattress after sleeping on it for a while.

Good Mattress but…

Got the mattress with significant delay – about 3 weeks – Mattress length was 78.5 inch instead of 80″. It was sleeping too hot for me and too soft for my wife. So, after about 3 month we decided to return the nectar and try other mattresses. In spite all the warning we read on the internet about the difficulties in getting customer service and the process of returning the mattress, we were surprise by how easy and smooth it was to arrange the return, and get a full refund as promised Great customer support !!!

Thanks for sharing, Dan!

Hi Katie,

For the Nectar mattress you should add to your overall review the terrible customer service their company provides. While the actual mattress may be of good quality (I can’t verify, as I’ve waited for over a month and have yet to receive it), the customer experience is horrific. The Nectar company is clearly not interested in taking care of the customer, as they only care about immediately taking your money and not worrying about you actually receiving your order. No matter how great of a “steal” their product may be, I would NOT recommend purchasing a Nectar mattress.

Horrible Customer Service

This is the first time I have ever posted anything like this. I am really frustrated at Nectar customer service. The worst I have ever dealt with. My order was supposed to be here Feb 16th. When it didn’t show and said it hadn’t shipped, I had an online chat and told it was going to ship by the end of the day. When it stated it still hadn’t shipped, I had a second chat. The second chat I had – I was purposely disconnected by the chat person. It seems they did not want to answer my questions concerning my order. Thank goodness I have a copy of the transcript. I have emailed them multiple times, no reply. Called on the phone multiple times, no answer & tell you to email. The phone ends the call after waiting 15 min. I finally got a tracking number and the tracking says it shipped Feb 14th and has zig zagged its way across the country. It has been in Ohio TWICE. I can’t even cancel my order. What if it is damaged and needed returned? I can’t contact anyone. If I would have known this is how I was going to be treated as a customer, I would have ordered a mattress from another company. DO NOT ORDER FROM THIS COMPANY!

I bought the Nectar last August, 2017 and it did take 2 extra weeks to arrive, but I was kept informed via the shiptrack information. We’ve been sleeping on this mattress for 5 months now and are primarily side sleepers. I had hip surgery during my “get-to-know-you” phase and had to sleep on my back during the precaution period, knowing back-sleeping causes pain for my lower back, but was not too concerned as I felt that once I could safely start sleeping on my side it would all be great. Two months of solid side-sleeping has left me with severe shoulder pain and husband with hip pain. We will be returning this mattress and after reading the customer service reviews, are now dreading the process! I will post back later with our experience.

I ordered my queen-size nectar mattress last Sunday (2/25/18) and was told it would arrive the following Friday and it did. I couldn’t be happier with the tracking system that always kept me apprised of its journey to my house. In five days (3/2/18) it was on my front porch. Perhaps there was some delivery problems in the past , but if I’m any example, Nectar has fine-tuned it’s delivery system and eliminated the glitches.

Unpacking was a breeze and the mattress was bed ready in ten minutes.

The Nectar mattress is the best mattress I have ever owned!

My Nectar twin xl mattress was shipped the day after it was ordered and arrived l in less than a week. It has been a very comfortable mattress for side sleeping the last several weeks. No complaints yet from me.

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