The Biggest Problem Buying a Mattress Online

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It is the most common question I hear: “Will it be too firm or too soft?”, and it’s a difficult question to answer.

Read below for the “One-Size-Fits-All” vs. the new “Comfort+ adjustable firmness” from Novosbed.

Does “One-Size-Fits-All” Work for Everyone?

Many new internet mattress companies sell a one-size-fits-all “perfect firmness for everyone” mattress. This means that most (more than 50 now) sell a similar medium-firm mattress.

Generally, if you find their mattresses too firm or too soft, most companies will offer to send you an after-market topper. Unfortunately, this means that you may end up covering a $700-$1000 mattress with a $50 topper. If you buy a mattress through, you might need to spend extra for this topper (so it’s generally better to buy directly from the vendor’s website).

Uncomfortable Mattress

We find that “one-size-fits-all” is best for people who know they can sleep well on a wide range of mattresses.

If this isn’t you, you have some options:

Trials and Free Returns

Some people take advantage of multiple 100+ night trials, trying a few mattresses from a few different vendors, and returning the ones they don’t like. This has big disadvantages:

First, it can be a hassle to go through a few different mattresses and navigate different return policies.

Also, while most companies donate to charities when they can, some of these mattresses go straight to the dump or recycling plants. So there is a significant environmental cost to consider.

Mattress At Dump

The First (and the only) Adjustable Firmness Mattress

Novosbed, one of the pioneers of the online mattress business in 2009, introduced what they call their “Comfort+ System” in January 2016.

It’s an interesting concept: you buy a soft, medium, or firm mattress to start. If it’s too soft or too firm, Novosbed will ship you a free Comfort+ kit that consists of a new layer of firming or softening foam, and a cover extender. You zip the cover extender to your mattress, put on the new top layer, and zip on the cover. It integrates together seamlessly, and the mattress goes from 11″ to 13″.

Click Here for $100 Off Novosbed

Novosbed Mattress Reviews and Complaints

There is no floating topper, and the foam quality matches the mattress. Once installed your mattress is softer, or firmer as needed.

Novosbed offers the same long trials as everyone else, but are the first to actively promote a firmness adjusting system that fixes issues with the “one-size-fits-all” model.

Read my full Novosbed review for more details.

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Joe Auer

Joe Auer is the editor of Mattress Clarity. He mainly focuses on mattress reviews and oversees the content across the site.

He likes things simple and take a straightforward, objective approach to his reviews. Joe has personally tested nearly 250 mattresses and always recommends people do their research before buying a new bed. He has been testing mattresses for over 5 years now, so he knows a thing or two when it comes to mattress selection. He has been cited as an authority in the industry by a number of large publications.

Joe has an undergraduate degree from Wake Forest University and an MBA from Columbia University.

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