Pluto Pillow
The Pluto pillow is customized for you based on your personal preferences and basic stats that are gathered through an online survey. Each pillow will have a solid foam core and a softer, plushy outer later for support and comfort.
Mattress Clarity Score
4.50 / 5
Pluto Pillow Review: Pros & Cons
Pros
- The questionnaire is very straightforward and easy to complete
- Good customer service; will follow-up if needed
- They deliver the pillow with a recap of the customer’s answers and some more information about the choices they made while constructing the pillow
- Care instructions come on the pillow. The cover is machine washable and dryer friendly
- Because Pluto takes into account the individual’s height and weight, the pillow’s loft, and overall firmness are designed to provide proper head and neck alignment
- The plush cover filled with silky, coated fibers was the right amount for me
- The trial period makes it easy to adjust or return if a person decides the pillow is not right for him or her
Cons
- Sleepers won’t know what their exact pillow will look like until it arrives
- The cover of my pillow was cooling but also had a slippery feeling, and my pillowcase slid off during the night
- At $85 a pop, this pillow isn’t affordable for everyone
How the Process Works
In order to receive a pillow, one must complete an online questionnaire that is located on Pluto’s website. The questions are comprehensive and personal – they range from asking for about height and weight to details about how a person sleeps and likes and dislikes about one’s current pillow.
Additionally, a particular highlight for me is the blank box at the end that allows a person to add any additional information that he or she might want to convey that will help Pluto create the pillow. For instance, I noted that I usually sleep on shredded foam but was open to other options and that I felt like most of my pillows were too tall or too firm.
The team at Pluto will analyze the answers provided and let the potential customer know that they have a pillow for them, should the person choose to order one. What they don’t do is supply a breakdown of exactly the type of pillow they conceptualized for that specific person This information won’t be available until the person commits to purchasing the pillow and it arrives.
I also indicated that I preferred a more supportive pillow over a plusher one, and Pluto’s customer service reps emailed me to offer me more details about what “supportive vs. plushy” meant to them. This allowed me to change my answer in a way that they thought would result in a pillow better suited to my needs.
The pillow came surprisingly fast and in a cute box with a little recap of my answers and a piece of candy (the way to my heart, of course!).
Check out our top picks for Best Memory Foam Pillows.
Key Features
- Each pillow is a hybrid design or a “pillow in a pillow” construction
- Each of the 25 possible variants has an inner core made from a high-performance foam and an outer plush pillow filled with tiny polyester microfibers, both tailored to one’s individual profile
- Each pillow will vary in features, height, and even colors depending on the questionnaire results
- Some covers will have polyethylene to help them stay cool and others will not
- One size and costs $85
- Pluto recommends washing one’s pillow(s) often. Remove the cover from the foam (don’t wash the foam!), and throw it in the wash. Machine wash cold on a normal cycle and use only non-chlorine bleach when needed
- The company offers a 100-night trial
Pluto Pillow
The Pluto pillow is customized for you based on your personal preferences and basic stats that are gathered through an online survey. Each pillow will have a solid foam core and a softer, plushy outer later for support and comfort.
Mattress Clarity Score
4.50 / 5
My Experience
Pluto may not be the only company creating personalized or customized pillows, but I thought their initial questionnaire was so rigorous and covered enough sleep health topics that they had a great shot of actually getting it right. They asked a lot of the same questions I ask people when they want a personal recommendation (I’m a certified sleep science coach). The more information an individual can share with Pluto (and the more details the brand requests), the higher the chance Pluto has of developing a pillow that truly suits a sleeper’s specific needs. Currently, the company says it has about 35 variations of pillows they utilize, though all of them will have a similar design and construction. Each pillow will feature an inner core with a high-performance foam and a plush outer cover/outer pillow that’s made with silken microfibers, which give it a plusher, “fluffy” feel. With this design, everyone will get a combination of support and plush comfort. It’s one of those “best of both worlds” pillow designs that are become increasingly visible in the market. I appreciated that Pluto took the time to follow-up with me via email and worked with me to adjust my answers so the pillow I ended up with worked particularly well for me. Initially, I was surprised by how soft and thin — but also responsive — the inner foam core of my pillow was. Honestly, the pillow was flatter than I expected and what I usually gravitate towards, but it worked. The result was a splendidly comfortable and is now one of my go-to pillows. RELATED: Best Pillows
Pluto does recommend a 2-week adjustment period. If someone gets a pillow that is quite different from the kind he or she is used to, I would suggest giving it that full two weeks – everyone has 100 nights to try it out, after all!
Because I said that I preferred to sleep cool, my pillow cover featured a cooling polyethylene fabric that was a little slippery for my liking. My pillowcases slid off of it really easily. On the upside, it was quite cooling.
The pillow comes in just one size, and $85 is more money than some have to spend on a pillow. But for those who have gone through pillow after pillow and don’t know where to turn next – I’d encourage them to check out the Pluto Pillow.
I’ve had the chance to review a lot of pillows for Mattress Clarity, and I really did end up liking my customized Pluto pillow. It wasn’t 100 percent what I thought I would get, but I was surprisingly pleased with how comfortable it was (and remains to be). I’m also very happy with how easy it is to clean!
