The Common Complaints Of Tempur-Pedic Owners

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We have received messages asking if we know the common customer complaints from people who own Tempur-Pedic mattresses.  We thought it would be interesting to put together a summary of the common complaints Tempurpedic owners have and what we think about them.  Here is our quick list.

Sleeping Hot

This is a common complaint with memory foam in general.  Some people think that Tempur-Pedic mattresses can retain heat and have a hotter sleeping experience.  This is especially true with the models using higher density foams, which tend to be less breathable.  I think historically there is some validity to this claim, and Tempur-Pedic has taken action to address the issue head-on.  The Breeze models were made to provide a cooler sleeping experience.  If you are especially sensitive to sleeping hot, I would take a look at those models.

Price

Tempur-Pedic does have a lot of satisfied owners, but the mattresses don’t come cheap.  The company has done such a great job of marketing over the years and developing its brand name that most consumers feel they are willing to pay extra to get a mattress from such an established brand.  I do believe there is some truth that consumers pay extra because of the branding and they could potentially find a lesser-known mattress with very similar specs for cheaper.  Take a look at the Cloud Prima for a more accessible Tempur-Pedic mattress.

tempurpedic complaints box

Specifications Not Known

Not everyone cares about this, but certain serious mattress buyers want to know the exact makeup of the different mattress models they are looking at so they can make an informed comparison.  If you see the Tempur-Pedic website you’ll see that detailed specs aren’t available.  That makes it hard to know which model would be best for you.  As you can see in this review and this review, I’ve come up with a backhanded way to know the quality of the materials.  Given the big price range of their models, it would be nice to see the exact makeup of each model.  I do understand from a business perspective why the company does this, but it is a source of frustration for some buyers.

Harder To Move Around

This is another complaint that goes for memory foam mattresses in general, but some people don’t like that the memory foam takes a while to react.  As a result, it is harder to move around the mattress.  I never saw this as a big issue because I don’t move around that much, but some people have noted this before.

General Memory Foam Feel

Another reason people might not like Tempur-Pedic mattresses is because they aren’t big fans of memory foam in general.  Memory foam tends to be polarizing in that some people love it and some people hate it.  If you buy a Tempurpedic before figuring out which type of person you are, you might be taking a decent-sized risk.

Those are the general complaints I’ve seen the most.  Make sure to check out our Tempur-Pedic reviews summary as well.

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Joe Auer

Joe Auer is the editor of Mattress Clarity. He mainly focuses on mattress reviews and oversees the content across the site.

He likes things simple and take a straightforward, objective approach to his reviews. Joe has personally tested nearly 250 mattresses and always recommends people do their research before buying a new bed. He has been testing mattresses for over 5 years now, so he knows a thing or two when it comes to mattress selection. He has been cited as an authority in the industry by a number of large publications.

Joe has an undergraduate degree from Wake Forest University and an MBA from Columbia University.

5 thoughts on “The Common Complaints Of Tempur-Pedic Owners”

  1. DO NOT BUY TEMPUR-PEDIC! I spent $5,700 on a Cloud Breeze Luxe mattress and box spring (which is now discontinued). It was firm for about a year, then I started having lower back pain. I’ve been going to a chiropracter ever since. I’ve never had back pain before I purchased this mattress.

    I called Tempurpedic in May of 2019 to report the loss of firm support and back pain – and was advised to turn the mattress. I did so immediately and the bed felt much better and my back pain went away. However, this only lasted through mid-July 2019 and its been losing firmness ever since.

    Now, my back pain is right back to where it was before. The memory foam must be defective and is not supporting my back properly. The reason I bought the bed originally was for firm support.

    “The 10 year warranty” – a joke

    After submitting the warranty claim form; spending (2) hours taking photos; and speaking on the phone with their representatives, I am thoroughly dissatisfied with the response I’ve received from Tempur-pedic.

    In my conversations with customer service, they tried shifting the blame to the retailer, but this is poor strategy considering the fact that the mattress is defective.

    I spoke to their Executive Director of customer service who was of no assistance whatsoever. I tried presenting every possible alternative to remedy this matter. However, she stated that the warranty does not cover defects regarding loss of support or deterioration of firmness within the mattress. She emphasized that Tempur-pedic bears no responsibility for such a defect.

    Additionally, she would not offer any options to settle this matter amicably. I tried explaining that defective products are outside the bounds of a warranty, and if necessary, the Federal Trade Commission can order a national recall. With this particular mattress, I believe such action is warranted.

    Tempur-pedic should be ashamed of how it treats its customers.

  2. We have loved our Tempur-Pedic Cloud Luxe mattress for 5 years now. At $3,500 we felt that we were purchasing a premium product. However, over the last 2 months both of us have begun to experience hip pain and it has become severe. When we get up, the pain subsides within 20 minutes. When we sleep on another bed, we are pain free. This supposed premium product has turned out to be inferior. And of course, there are more exclusions to their warranty than there are threads in the mattress cover. I will NEVER purchase another Tempur-Pedic product ever again, and I will make sure as many people know about my dissatisfaction as possible. This is NOT a good company; it does not stand behind its (discovered inferior) products.

  3. Our Temperpedic mattress is less than 4 years old and had developed lumpy sections. The company refuses to replace the mattress under their warrrantee. I will never buy from Metro Mattress again and certainly will not buy a Temperpedic mattress again! What a ripoff!

  4. help my husband is way too hot on our tempur-Pedic mattress!!! I love the mattress it has been great for my back. What topper can we use to cut down on the heat that is generated. He almost wants to leave the bedroom it’s so bad!!

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