Saatva Delivery Overview

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If you’re curious as to how the delivery process works when you buy a Saatva mattress, I thought I would give a little overview. Saatva is very well-known for its customer service, which I think is critical for success in this type of business. Here are a few points to note regarding the process.

There Is A Shipping Charge

Saatva actually has a delivery team come and put the mattress in your home for you. As a result, there is a small delivery fee to get your bed in the door. It’s not very much and it depends on where you live, but I did want to mention this small fee.

Not Shipped In A Box

In contrast to other online retailers, who vacuum pack their foam mattress in a box and then ship with FedEx or UPS, Saatva uses white glove delivery and has a team make the delivery and install it in your home.

Delivery Time

You will get a call or email once you purchase from a customer service representative and they’ll go through the entire process with you. They’ll tell you how long it will take to make the delivery. A few days ahead of time, the delivery team will call you and you’ll get to choose a delivery time window.

Saatva Mattress Delivery

Delivery Day

The delivery team will call you again on delivery day and give a more precise arrival time. From there, a team will show up with the mattress and a foundation/frame if you also bought those items. They will offer to remove your old mattress for a small fee. From there, they’ll do their “white glove” delivery and assemble everything for you. You just have to sit back, relax, and watch everything happen.

Overall

This process is different from other online retailers. You do pay a small fee for it, but the delivery process usually goes very smoothly and it’s very hands-off from the customer perspective. It’s nice that they offer old mattress removal as a service as well. Saatva prides itself on customer service, and I feel that they have this process down pretty well at this point.

Make sure also to check out our full Saatva mattress review.

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Joe Auer

Joe Auer is the editor of Mattress Clarity. He mainly focuses on mattress reviews and oversees the content across the site.He likes things simple and take a straightforward, objective approach to his reviews. Joe has personally tested nearly 100 mattresses and always recommends people do their research before buying a new bed. He has been testing mattresses for over 4 years now, so he knows a thing or two when it comes to mattress selection. He has been cited as an authority in the industry by a number of large publications.When he isn't testing sleep products, he enjoys working out, reading both fiction and non-fiction, and playing classical piano. He enjoys traveling as well, and not just to test out hotel mattresses!Joe has an undergraduate degree from Wake Forest University and an MBA from Columbia University.

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