If you’re curious as to how the delivery process works when you buy a Saatva mattress, I thought I would give a little overview. Saatva is very well-known for its customer service, which I think is critical for success in this type of business. Here are a few points to note regarding the process.
There Is A Shipping Charge
Saatva actually has a delivery team come and put the mattress in your home for you. As a result, there is a small delivery fee to get your bed in the door. It’s not very much and it depends on where you live, but I did want to mention this small fee.
Not Shipped In A Box
In contrast to other online retailers, who vacuum pack their foam mattress in a box and then ship with FedEx or UPS, Saatva uses white glove delivery and has a team make the delivery and install it in your home.
You will get a call or email once you purchase from a customer service representative and they’ll go through the entire process with you. They’ll tell you how long it will take to make the delivery. A few days ahead of time, the delivery team will call you and you’ll get to choose a delivery time window.
The delivery team will call you again on delivery day and give a more precise arrival time. From there, a team will show up with the mattress and a foundation/frame if you also bought those items. They will offer to remove your old mattress for a small fee. From there, they’ll do their “white glove” delivery and assemble everything for you. You just have to sit back, relax, and watch everything happen.
This process is different from other online retailers. You do pay a small fee for it, but the delivery process usually goes very smoothly and it’s very hands-off from the customer perspective. It’s nice that they offer old mattress removal as a service as well. Saatva prides itself on customer service, and I feel that they have this process down pretty well at this point.
Make sure also to check out our full Saatva mattress review.
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