Luxi Mattress Review - Two Complaints

Luxi Mattress Review

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The Luxi mattress definitely offers a new take on the bed-in-a-box model, allowing you to customize the firmness of each side of the mattress so that you (and your partner) can better match your sleeping preference and style.

It’s a cool concept, so I wanted to see the feel of the mattress and how well the mattress actually fits different preferences (see how luxi compares HERE). I think it can be a great choice for couples and for people who just aren’t sure what type of firmness they want.

Read my Luxi review below for the results.

You’ll love the Luxi mattress if you…

  • Want to customize your mattress firmness – A lot of people worry when buying a mattress they’ll choose the wrong one, or especially the wrong firmness setting.  With Luxi you can customize on the fly, and even test out different settings to see what best suits your needs.
  • Sleep with a partner with different preferences – You can customize each side of the Luxi mattress, so if you and your partner have different firmness preferences, it’s a great solution.
  • Want great value – Luxi follows the direct-to-consumer model, so you’re getting a good product at a fraction of the price.  There aren’t many mattresses that let you customize each side of the mattress anywhere near this price point.

Get $125 Off Luxi With Coupon Code “MattressClarity”

Luxi Mattress Reviews

You may not like the Luxi mattress if you…

  • You don’t value customization – if you have very average sleeping preferences, the Luxi customization features really won’t add any benefit to your experience.
  • You prefer a spring mattress – though Luxi has a cool brand and concept, don’t make the mistake of thinking it will convert you to a foam lover if you’re truly a spring person at heart.

Luxi Mattress Customization

As you can see, it’s very easy to customize each side of the mattress.  Each of the firmness settings are very distinct, so I think most people will end up sleeping on the medium setting.  However if you prefer a very soft or very firm mattress (or your partner does), Luxi can deliver.  This makes the mattress a great option for couples or for someone that sleeps in multiple positions throughout the night (as long as you are willing to roll to the other side of the bed).

Motion Transfer

The other thing to consider for couples, aside from firmness customization, is motion transfer.  The Luxi is all foam, so I expected it to perform well, but watch the video below to see for yourself.

Construction Overview and Sleeping Hot

The layers of the Luxi include a latex foam layer, a memory foam layer, and base foam.  Naturally the order will change depending on what preference you prefer!

I tried the mattress on the medium setting primarily.  I tried the soft setting a little bit, but it was a little too soft for my taste.  On medium and soft the mattress did not sleep hot at all.  However when you set the mattress to firm, the base foam is the top layer, which I presume does not deal with sleeping hot as well as the other foams.  If you’re planning on using the firm setting and are concerned about sleeping hot, I would definitely investigate that further for yourself before pulling the trigger.

Luxi Mattress Construction

Other things to note:

  • Luxi has a 100 night sleep trial (full refund within 100 days, no strings attached) and a 1000 night sleep guarantee (also a refund period, but with some strings)
  • Free Shipping
  • 10 Year Warranty
  • Made in the USA

Final Recommendation

I think I mentioned it many times in this Luxi mattress review, but customization is the key here.  If you’re looking to customize the mattress to your preference, especially different preferences on each side, then I think Luxi is just about your only option at this price range (see all mattresses I’ve reviewed).  Irregardless of customization, I found it to be a comfortable mattress at a reasonable price.

Get $125 Off Luxi With Coupon Code “MattressClarity”

Luxi Mattress
4.2 Reviewer
Pros
  • Easy to customize
  • Great for couples
  • Good Firmness options
Summary
The Luxi is a great option for couples, making it easy to customize the firmness on each side of the bed. The customization makes it a good option for people that sleep in any position.
Comfort4.8
Support4
Value (Price)4
Doesn't Sleep Hot4.2
Motion Transfer4.6
Edge Support4.2
Materials/Durability3.5
Company Reputation3.5
Return Policy/Warranty4.8
Overall Sleep Experience4.2

About the Author Joe Auer

Joe has been working in the mattress industry for a number of years and is an active reviewer on Mattress Clarity.

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1 comment
Carlson says February 20, 2017

BEWARE THE RETURN POLICY FOR LUXI MATTRESSES

We purchased a queen size Luxi mattress after much online research. We liked the flexibility of the mattress and figured the long return period would allow us to accurately determine if the mattress was right for us.

We ended up trying multiple configurations. As part of this process, we also communicated via email with Luxi (we tried calling multiple times, but would always get sent to voice mail). Ultimately, they provided us with an “element” which was another foam component to insert into the mattress. Overall, we slept on five different configurations over a four month period. Some configurations were better than others. The positives:

* The bed sleeps much cooler than our Tempurpedic
* The mattress seems made of high quality materials
* It’s nice to have the ability to configure sides of the bed differently for each person
* Customer service via email was good

The only negative with the mattress itself was that, after experimenting with multiple different configurations, neither of us could get the right configuration for us.

As we got toward the end of our experimentation, we began requesting in emails to support that we would like to start the return process on our mattress. We let the experimenting period extend for four months based on the 1,000 day return policy, fully expecting the company would honor the policy that’s stated all over their web site and in their support emails:

from: https://luxisleep.com/pages/1000-night-trial
“Returns
If at any time during the trial period you feel LUXI has not made a contribution to your getting ​you ​a better night’s sleep, we will issue you a full refund and attempt to make a chartable donation to AmVets, our primary charity.

We take returns seriously and if we have done all we can​ and you are still not satisfied​, call (888) 813-2944 to set up a return.”

Each time we requested to initiate the return policy, the request was ignored. Finally, we sent an email stating that we were going to proceed with other avenues to secure a return, including our credit card company, the Better Business Bureau, and Social Media. After this, the last email from support stated that the owner of the company would call us. We have not received any calls from the owner.

We called our credit card company. After two months, they are not able to reverse or challenge any charges. After three months, the benefits package on our card, providing warranty and other coverage, expired. Other cards may be different, but we were out of luck getting a refund from our credit card company.

That left the other two avenues: the Better Business Bureau and Social Media. We will be exploring both these avenues until we receive a refund from Luxi.

We are letting others considering purchasing any Luxi mattress, PLEASE BEWARE that the 1,000 Night Trial is a marketing gimmick that Luxi does not appear to stand behind. They try hard to get the mattress to work for you. However they delay, defer and ignore requests to initiate the return process. As time drags on it becomes harder to use consumer protection mechanisms in place for false advertising and misleading marketing.

If you purchase a Luxi mattress, PLEASE don’t make the decision based on your ability to return the mattress for a refund. Learn from our experience.

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