Serta iComfort 2019 Reviews – Everything You Should Know

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Serta is one of the top mattress manufacturers in the U.S. and a name you will see pop up often when shopping for a new bed. They first introduced their Perfect Sleeper mattress in 1931 and now offer a long list of mattresses and mattress accessories.

They recently re-engineered their iComfort memory foam collection and features new cooling components. To help you decide if a re-designed Serta iComfort memory foam bed is right for you, we’ve put together a complete guide to the new collection.

How many models come in the Serta iComfort Memory Foam Collection?

The Serta iComfort Memory Foam series of beds come in two collections:

  • Blue
  • Blue Max

Blue features three models:

  • Blue 100 Gentle Firm
  • Blue 300 Firm
  • Blue 500 Plush

Blue 100 Gentle Firm

Blue Max features four models:

  • Blue Max 1000 Cushion Firm
  • Blue Max 1000 Cushion Plush
  • Blue Max 3000 Elite Plush
  • Blue Max 5000 Elite Luxury Firm’

Blue Max 1000 Cushion Firm

Who makes Serta iComfort mattresses?

Serta iComfort mattresses are made by Serta, a company based in Hoffman Estates, Illinois. The company was founded in 1931 when 13 independent mattress manufacturers licensed the name. The iComfort mattress comes in both memory foam and hybrid versions.

You can learn more about Serta as a brand, here.

Sizing

TwinTwin XLFullQueenKingCA King
Blue 100 "Gentle Firm"xxxxxx
Blue 300 "Firm"xxxxx
Blue 500 "Plush"xxxxx
Blue Max 1000 "Cushion Firm"xxxxx
Blue Max 1000 "Cushion Plush"xxxxx
Blue Max 3000 "Elite Plush"xxxx
Blue Max 5000 "Elite Luxury Firm"xxxx

What types of beds/frames do they work with?

According to a Serta sales representative, all Blue and Blue Max mattresses will work with any standard bed frame. They do advise that you use a box spring or a solid foundation as it helps with the stability of your mattress.

One thing to note that is your old foundation somehow manages to damage your mattress, you will void your warranty. There are more details on the warranty available further down the post.

What materials and components are standard across Blue and Blue Max?

All models in the Blue and Blue Max lines contain 1” of TempActiv™ Max Gel Memory Foam and contain 6” or 7” of Serta® Ultimate Edge® Foam Core.

What is TempActiv™ Gel Memory Foam?

TempActiv™ Gel Memory Foam is a Serta foam that feels cool to the touch and absorbs and dissipates heat away from your body during the night. Plus, the foam contains phase-change materials (PCMs) on the surface of the foam, meaning that gel beads father under parts of your body that need extra support.

To learn more about how PCMs work in bedding, click here.

Blue Model Breakdowns

Model 100

  • Basic Construction: The comfort layer includes 0.75” TempActiv™ Gel Memory Foam, 2” EverCool® Fuze™ Memory Foam, and 1” Serta® Balanced Support Foam. Then there is a support layer of 6” Serta® Ultimate Edge® Foam Core. The mattress is approximately 9.75” in height.
  • Firmness: The Blue 100 Model is described as “gentle firm” and is somewhere in the middle of being firm and plush, but closer to the firm side, according to the company. Here is where it stands on Serta’s firmness scale: 
  • Price: For the mattress only, prices start at $695 for a Twin and go up to $1,599 for a California King.
  • What sleeper is it best suited for:  Serta says the mattress is going to be in the middle being firm and plush but does lean more towards the firm side. For this reason, it is probably a good fit for almost all sleep positions but the best fit for back and stomach sleepers who tend to need a little more firmness than side sleepers.

For all the details on the Blue 100 model, click here. 

Model 300

  • Basic Construction: The comfort layer includes 0.75” TempActiv™ Gel Memory Foam, 1” EverCool® Fuze™ Memory Foam, 1” Serta® Support Foam, and 1.5” Deep Reaction™ Memory Foam. Then there is a support layer of 7” Serta® Ultimate Edge® Foam Core. The mattress is approximately 11.25” in height.
  • Firmness: The Blue 300 Model is the firmest option. Here is where it stands on Serta’s firmness scale: 
  • Price: For the mattress only, prices start at $1,049 for a Twin XL and go up to $1,899 for a California King.
  • What sleeper is it best suited for: Sleepers who don’t want to be disturbed when a partner moves around at night; sleepers with back issues who are looking for the firmest option possible.

Read all about the Blue 300 model, here. 

Model 500

  • Basic Construction: The comfort layer includes 0.75” TempActiv™ Gel Memory Foam, 2” EverCool® Fuze™ Memory Foam, and 1.5” EverCool® Supreme Memory foam. Then there is a support layer of 7” Serta® Ultimate Edge® Foam Core. The mattress is approximately 11.25” in height.
  • Firmness: The Blue 500 model is the plushes model of all the Blue line options. Here is where it lands on Serta’s firmness scale: 
  • Price: For the mattress only, prices start at $1,249 for a Twin XL and go up to $2,099 for a California King.
  • What sleeper is it best suited for: This is the most pressure relieving option within the Blue line and the only one to contain a layer ofEverCool® Supreme Memory foam. The memory foam layers It could be good for those who are looking for pressure relief and the cooling components might suit sleepers who run hot at night.

Serta iComfort Blue 500 Plush

Click here to see if the Blue 500 model is right for you. 

Blue Model Comparison

100300500
Profile Height9.75"11.25"11.25"
TempActiv™ Gel Memory FoamYes - 0.75"Yes - 0.75"Yes - 0.75"
EverCool® Fuze™ Memory FoamYes - 2"Yes - 1"Yes - 2"
Serta® Balanced Support FoamYes - 1"NoNo
Serta® Support FoamNoYes - 1"No
Deep Reaction™ Memory FoamNoYes - 1.5"No
EverCool® Supreme Memory foamNoNoYes - 1.5"
Serta® Ultimate Edge® Foam CoreYes - 6"Yes - 7"Yes - 7"

Blue Max Model Breakdowns

Model 1000 Cushion Plush

  • Basic Construction: The comfort layer includes 1” TempActiv™ Max Gel Memory Foam, 1.5” EverCool® Supreme Memory Foam, 1.5” EverCool® Supreme Memory Foam, and 2” ActivBalance™ Support Foam. Then there is a support layer of 7” Serta® Ultimate Edge® Foam Core. The mattress is approximately 13” in height.
  • Firmness: This is a soft mattress (but not as soft as the Blue Max 3000). Here is where it lays on the firmness scale: 
  • Price: For the mattress only, prices start at $1,449 for a Twin XL and go up to $2,299 for a California King.
  • What sleeper is it best suited for?: Side sleepers; sleepers who prefer a softer mattress.

For more details on the Blue Max 1000 Cushion Plush model, click here. 

Model 1000 Cushion Firm

  • Basic Construction: The comfort layer includes 1” TempActiv™ Max Gel Memory Foam, 1.5” Deep Reaction™ Memory Foam, 1” Serta® Support Foam, 1” EverCool® Fuze™ Memory Foam, and 2” ActivBalance™ Support Foam. Then there is a support layer of 6” Serta® Ultimate Edge® Foam Core. The mattress is approximately 12.5” in height.
  • Firmness: As the name suggests, this model will be firm but not as firm as the Blue Max 5000. Here is the level of firmness on Serta’s comfort scale: 
  • Price: For the mattress only, prices start at $1,449 for a Twin XL and go up to $2,299 for a California King.
  • What sleeper is it best suited for?: At the time I requested the information, this was Serta’s best selling iComfort mattress. It features more temperature-regulating technology than the Blue line so it could be an option for sleepers who run hot and don’t want a plush bed.

For more about the Blue Max 1000 Cushion Firm, click here. 

Model 3000

  • Basic Construction: The comfort layer includes 1” TempActiv™ Max Gel Memory Foam, 1.5” EverCool® Supreme Memory Foam, 2” EverCool® Fuze Gel Memory Foam, 2” ActivBalance™ Support Foam, and 1.5” Air Suspension™ Technology. Then there is a support layer of 6” Serta® Ultimate Edge® Foam Core. The mattress is approximately 14” in height.
  • Firmness: This model is the Elite Plush option and the most “luxuriously soft” memory foam option of them all. Here is how it stands on their scale: 
  • Price: For the mattress only, prices start at $1,949 for a Twin XL and go up to $2,999 for a California King.
  • What sleeper is it best suited for?: Since the mattress is so plush and has several layers of memory foam, it’ll be best for relieving painful pressure points. It could be a good fit for side sleepers.

More details on the Blue Max 3000 model can be found here. 

Model 5000

  • Basic Construction: The comfort layer includes 1” TempActiv™ Max Gel Memory Foam, 1.5” Deep Reaction™ Memory Foam, 1.5” Deep Reaction™ Memory Foam, 2” ActivBalance™ Support Foam, and 1.5” Air Suspension™ Technology. Then there is a support layer of 6” Serta® Ultimate Edge® Foam Core. The mattress is approximately 13.5” in height.
  • Firmness: This model is the Elite Luxury Firm, which makes it the firmest bed option between both the Blue and Blue Max offerings.
  • Price: For the mattress only, prices start at $2,449 for a Twin XL and go up to $3,499 for a California King.
  • What sleeper is it best suited for?: This mattress is ideal for sleepers who run hot at night. It is also good for people who suffer from any joint or back pain, as the mattress supports your body without adding pressure.

Serta iComfort Blue Max 5000 Elite Luxury Firm

Click here for everything you need to know about the Blue Max 5000 model. 

Blue Max Model Comparison

1000 Cushion Plush1000 Cushion Firm30005000
Profile Height13"12.5"14"13.5"
TempActiv™ Max Gel Memory FoamYes - 1"Yes - 1"Yes - 1"Yes - 1"
EverCool® Supreme Memory FoamYes - two 1.5” layersNoYes - 1.5"No
Deep Reaction™ Memory FoamNoYes - 1.5"NoYes - two 1.5” layers
Serta® Support FoamNoYes - 1"NoNo
EverCool® Fuze™ Memory FoamNoYes - 1"Yes - 2"No
Air Suspension™ TechnologyNoNoYes - 1.5"Yes - 1.5"
ActivBalance™ Support FoamYes - 2"Yes - 2"Yes - 2"Yes - 2"
Serta® Ultimate Edge® Foam CoreYes - 7"Yes - 6"Yes - 6"Yes - 6"

Who might choose a Serta iComfort Memory Foam bed?

  • People who like firm mattresses. Both the Blue and Blue Max lines offer Firm options and customers report that they really are firm. The memory foam used in the beds will provide desired support but will also contour to your body and provide pressure relief.
  • People who run hot while they sleep. Serta iComfort is all about highlighting their TempActiv™ technology, which utilizes phase change materials and other technology to help the mattress feel cool to the touch on the surface and stay cool all night.
  • People who are often disturbed by a partner moving around at night.  A common piece of praise for the iComfort Memory Foam line is that it is great for motion isolation and that people didn’t have issues feeling their partners moving around at night.

Who might not choose a Serta iComfort Memory Foam bed?

  • People who have limited mobility, as getting in and out of the bed may be difficult. Memory foam contours to your body, but it can also feel like quicksand in that your body can sink deeply into it (depending on the foam layer). While it is pressure relieving it doesn’t have that “bounce” like a spring mattress that can help you get out of bed.
  • People who prefer a “bouncy” mattress with springs. Memory foam mattresses are designed to absorb movement, meaning they have very little “bounce.” This also means memory foam mattresses can take a while to spring back into their natural shape after someone has slept on them.
  • People on a limited budget. The prices for a Queen size bed start at $1,299, which may put them out of budget for anyone hoping to stay under $1,000.

Common Praise

  • Great cooling technology. Reviewers who run hot say that the cooling technology actually works.
  • Excellent back and joint support. Reviewers say that the mattresses don’t put pressure on their joints at night, and say that their back pain has improved.
  • Motion isolation. Purchasers report that they are no longer disturbed by a partner moving around during the night — or, in the case of one reviewer, by a 35lb dog jumping on and off the bed.

Common Complaints

  • Some mattresses have a “break-in period.” Many memory foam mattresses take a while to “decompress,” meaning that a brand-new mattress will be much firmer than something you tested in the showroom. Experts say that patience is essential.
  • Odor. A reviewer on the MattressFirm website wrote: “I will say that the odor from the foam mattress when I first got it was really overwhelming and it does still smell, though a little less. Two weeks later there’s still an odor which I hope goes away soon.”

120-Day in-home trial

The full details on the in-home trial program, per the Serta website:

“Applies to iComfort and iSeries mattresses and standard foundations only; see the Serta Comfort Assurance Policy for information on all other Serta mattresses. Does not apply to bed frames or adjustable foundations (such as the Serta® Motion Perfect®, Motion Custom™ or Motion Essentials™ adjustable foundations). We want you to make your iComfort or iSeries Sleep System by Serta purchase with complete confidence. We know that that even after making a careful selection, sometimes people may need a different level of comfort. That is why your iComfort or iSeries mattress and standard foundation purchase is backed by our 120 Day In-Home Trial Policy. Outlined below is how the 120 Day In-Home Trial works:

  1. Buy an iComfort or iSeries mattress or mattress/standard foundation set from us either by website or phone.
  2. Sleep on the mattress for a minimum of 30 nights helps you get used to your new mattress, as it takes several weeks for your body to adjust to a new (or any different) mattress. Once your body has adjusted to the comfort and support of your new mattress, you will know for sure whether or not you have made the right selection.
  3. If you are not happy for any reason within the first 120 days (and after the first 30 nights sleeping on the mattress) call our Customer Service staff 1-888-919-3174 and we will answer any questions you might have.
  4. If you are still not satisfied with your iComfort you may either select another iComfort mattress (shipping charges will apply) or return your mattress.
  5. If you wish to return your mattress or mattress set after 30 days, we will authorize the return for up to 120 days after delivery. All you have to pay is a 15% return and disposal fee plus $200 for shipping and handling, which will be deducted from the amount credited back to the credit card used to make the purchase. We will cover all other expenses.
  6. There is a limit of one trial offer per each consumer.This program excludes all Serta adjustable foundations, iComfort® pillows or any other iComfort® or Serta® accessories. Adjustable foundation sales are final.
  7. Serta will not accept or credit returns of any product that is stained or otherwise damaged in a way that would violate the terms of our warranty.”

Warranty Details

Each Serta mattress comes with a “law tag” listing a warranty code.

There are also requirements regarding bedframes. On Queen and King-size mattresses, you need a bed frame with a center support that extends to the floor in order to not void the warranty.

You may use a solid bed platform, however, it must have a center support that extends to the floor in order to not void the warranty. And if you have a Serta adjustable frame, make sure the mattress you put on it was designed to be used with an adjustable base.

Other things to note: According to the website, “Stains, soiling, fluid penetration or other signs of abuse may invalidate the warranty.” Never take the law tag off your mattress, as that may also void the warranty.

 

all images from Serta website.

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Gravatar for Katie Golde

Katie Golde

Katie manages the day to day operations of the Mattress Clarity news site and reviews sleep products in addition to writing and editing sleep news.She hails from Austin, where she lives with her growing family. She is a Certified Sleep Science Coach and has a master’s degree in Journalism from Northwestern University and has a background in health and science content. Her work can be found in print and online publications like Discover Magazine, USA Today and The Huffington Post.

4 thoughts on “Serta iComfort 2019 Reviews – Everything You Should Know”

  1. i like my serta iconic mattress. i have issues of the mattress cover bunching up when the bed is adjusted up and down. It leaves bulky ridges that are uncomfortable. Can the mattress topper be changed, washed, etc?

  2. Thanks for writing such a great detailed article on the i-comfort mattress. I just made this purchase and am hoping i made a great choice. Of course we all want to get our moneys worth. I need to see about finding out how to register my product for warranty issues

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